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Wells Fargo Systems Operations SR Engineer - Application Support Engineer in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

We are looking for a Systems Operations Engineer to join Wells Fargo, to provide technical solutions for the CLBT platform and help innovate processes and capabilities that will make the platform more resilient and efficient.

The successful team member will analyze and resolve complex issues in a high visibility distributed JAVA/J2EE and .NET based middleware platform. The resource will actively interact with development and various technical partner teams, vendors, as well as internal and external business partners. As a senior resource on the Platform Management team, he/she will evaluate and recommend enhancements/changes to existing processes.

Candidate must have strong application support experience and have an understanding of various middleware technologies. Familiarity with various database, NAS, and network systems is also highly desired. The ability to take initiative, problem solve, and lead high visibility fast-paced efforts (while effectively communicating to technical and senior leaders) is a must.

The candidate should have strong verbal and written communication skills and have the ability to multi-task and analyze complex issues in critical situations. As a resource within the team, this individual will mentor junior team members. The ability to work in a positive and collaborative manner, within a large virtual team setting, is crucial. A proactive mindset (combined with a willingness to learn new processes and tools) is vital to this role.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 7+ years of systems support analysis experience demonstrated through work or military experience

  • 4+ years of experience working in managed services as demonstrated through work, military, or education

  • 1+ year of Autosys experience

  • 1+ year of Splunk experience

  • 4+ years of application production support experience

  • 2+ years of AppDynamic experience

  • 5+ years of experience providing monitoring tools support for applications built on JAVA or .NET platforms

Desired Qualifications

  • Experience supporting an enterprise-level environment

  • Ability to interact with all levels of an organization; including management

  • Strong team or technical leadership experience

  • Strong verbal, written, and interpersonal communication skills

  • A BS/BA degree or higher in science or technology

  • 1+ year of customer service experience

  • 1+ year of operations environment experience

  • 1+ year of risk and regulatory compliance experience

  • Ability to take an active role in the education, mentoring and training of less experienced team members

  • Knowledge and understanding of network automation development through scripting

  • Knowledge and understanding of system monitoring and automation

  • Advanced problem solving and technical troubleshooting capabilities

  • 1+ year of Pivotal Cloud Foundry (PCF) experience

Other Desired Qualifications

  • Automation experience

  • Experience with Apache Tomcat, Apache HTTP, IBM Liberty/WAS, WebLogic, or other similar products) on UNIX/Linux OS

  • Experience with AppDynamics, APM (or similar) monitoring tools to solve and prevent application issues

  • Leading and resolving high-visibility EACO issues

Job Expectations

  • Ability to work on call as assigned

  • Flexibility to work in a 24/7 environment, including weekends and holidays

  • Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ

AZ-Chandler: 2700 S Price Rd - Chandler, AZ

AZ-Chandler: 2800 S Price Rd - Chandler, AZ

TX-Irving: 2975 Regent Blvd - Irving, TX

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

MN-Minneapolis: 600 S 4th St - Minneapolis, MN

MN-Minneapolis: 550 South 4th St - Minneapolis, MN

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5589712-6

Updated: 2021-07-25 01:05:27.629 UTC

Location: West Des Moines,IA

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