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Jacobs PC Support Technician in West Des Moines, Iowa

Critical Mission Solutions

Your mission is our mission.

We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.

Your Impact:

In support of an enterprise service desk team on a 24/7/365 Operations & Maintenance support contract for the US Department of Agriculture, Food Safety Inspection Services, Jacobs is looking for a full-time on-site Tier 2 Desktop Technician to provide Tier 1/2 triage and troubleshooting support by working on the Service Desk Automatic Call Distributor (ACD) during scheduled times; provide onsite support to our customer in Des Moines, Iowa ( Monday through Friday; 0800-1630 Mon- CST ); and, monitor, triage, and escalate network infrastructure and applications issues to ensure network availability meets Service Level Agreements (SLAs).

  • Provide Tier 1/2 triage and troubleshooting support by working on the Service Desk Automatic Call Distributor (ACD) during scheduled times.

  • Troubleshoot information technology issues, including networking, system/application access, software, and hardware (i.e. government-issued laptops, desktops, mobile devices, and peripherals), through service calls placed to the Service Desk and through internal inquires and work requests.

  • Understand, analyze, and diagnose issues related to user configuration, network and security settings, hardware/software failures, etc. to resolution and achieving customer satisfaction.

  • Determine if an immediate resolution is available and if not escalate the ticket to Tier 3.

  • Provide updates to customers and management on the status of urgent, recurring, and high-profile problems.

Here’s What You’ll Need:

  • Must have High School degree

  • Must have 6 months of Help Desk and/or Network Operations Center (NOC) experience

  • Being flexible to change shifts with a short notice as required

  • Must be able to work independently.

  • Must possess positive, professional interpersonal skills.

  • Must have good communication skills via phone call, e-mail, voicemail, walkup, or Web interface

  • Be able to perform proper incident handling and reporting of customer issues.

  • Must be able to obtain and maintain a Public Trust security clearance, based on current

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.

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