CommonSpirit Health Patient Access Rep - Iowa Heart in WEST DES MOINES, Iowa
MercyOne is a connected system of health care facilities and services dedicated to helping individuals live their best life.
With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.
MercyOne’s Central Iowa Region includes medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines.
GENERAL SUMMARY :
Under supervision, greets, instructs, schedules and directs adult patients and visitors. Serves as liaison between patient and medical support staff.
ESSENTIAL FUNCTIONS :
Greets, instructs, and directs all incoming patients and visitors.
Assists with completion of registration forms.
Answers incoming calls and provides routine information and directs calls to appropriate area.
Accesses, inputs, and retrieves information via the computer, updates information as needed.
Assists with pre-certification process.
Monitors patient waiting time and maintains patient flow.
Performs billing processes as identified.
Assures completion of all appropriate documents upon check out.
Utilizes appropriate auditing tools according to IHC guidelines.
Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient.
Notifies patient of future scheduled appointment.
Collects payments and compiles daily payment log.
Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
Maintains accurate balance of petty cash.
Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately.
May cover other Iowa Heart Center locations as directed.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
High School Diploma or equivalent.
Computer experience required
Prefer at least one year of experience in the medical office setting.
Knowledge of medical terminology desirable.
Cardiovascular Medical Terminology class completion within 1 year of hire.
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Requisition ID 2021-156564
Employment Type Full Time
Department Cardiology Services
Hours / Pay Period 80
Standard Hours Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name MercyOne Des Moines Medical Center
Location IA-WEST DES MOINES
Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.
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