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Wells Fargo Home Lending Servicing Claims and Default Accounts Payable Leader in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

This role leads the Home Lending Servicing Claims and Default Accounts Payable team. The team is responsible for reviewing, approving, paying and recovering expenses related to protecting Wells Fargo's and Loan Investors' interest in the collateral properties securing mortgage loans and home equity lines of credit owned and serviced by Wells Fargo. The team is responsible for collecting over $1 Billion per year from Loan Investors, ensuring outstanding accuracy, as well as partnering with all Home Lending Servicing teams to maximize reimbursement of these expenses. The team is located in West Des Moines, IA and Enterprise Global Service locations in Bangalore and Hyderabad, India.

Specific responsibilities include:

  • Driving and holding the organization accountable for accuracy and timeliness, as well as identifying and resolving issues quickly and effectively

  • Driving, aiding and holding partner teams accountable to minimize expenses that will not be reimbursed by Loan Investors

  • Designs, develops and implements processes and controls to ensure document accuracy, ability to record and meeting all legal and investor requirements

  • Designs, develops and implements processes and measurements to ensure proper handling of expenses

  • Works closely with Legal, Investor Services, Operational Risk and other stakeholders to ensure Federal and State legal requirements, investor requirements and all policies and standards are followed and executed accurately

  • Leads the efforts to resolve past issues customers have experienced and address root cause to prevent future issues

  • Ensure all notary and affidavit requirements are met 100% of the time, on time

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks

Required Qualifications

  • 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

  • 6+ years of management experience in a planning environment

Other Desired Qualifications

  • 8+ years of increasing responsibility in mortgage serving operation preferably in default.

  • Experience successfully managing multiple locations leading a significant number of team members.

  • Demonstrated ability to partner and deliver results in a complex and matrixed organization.

  • Proven experience in working with Operational Risk Management, implementing and executing policies driven by Rules, Regulations and Operational Risk.

  • A self-starter with a working knowledge of risk management fundamentals and policy creation.

  • Demonstrated financial acumen including effective budgeting, planning and forecasting.

  • Demonstrated ability to manage a pipeline.

  • Experience building strong relationships with the ability to drive decision making through a consensus building approach.

  • Experience identifying trends, and driving change or action based upon those trends.

  • Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution.

  • Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives.

  • Organizational Awareness - Having and using knowledge of systems, situations, pressures, and culture within the company to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the company as well as the impact on investors, customers, and clients.

  • Demonstrated high level of integrity, accuracy, consistency, big picture orientation and business acumen.

  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic.

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Job Expectations

  • Ability to travel up to 10% of the time

Salary Information

To be determined

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5594699

Updated: 2021-09-15 23:50:34.809 UTC

Location: West Des Moines,Iowa