Wells Fargo Control Officer - Digital Product in West Des Moines, Iowa
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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The CSBB organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. We want to build a strong value proposition for key consumer and small business segments by identifying gaps and opportunities and building capabilities to transform how we engage customers and deliver advice.
Our businesses include:
Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of retail branches, ATMs, and online and digital channels, offering financial products and services to consumers and small businesses through approximately 5,200 retail banking branches and more than 13,000 ATMs in 36 states and Washington, D.C. Branch Banking includes the Affluent Segment and Strategy team and Wells Fargo At WorkSM, the Business Development Office, Business Initiatives, Business Performance & Accountability, Distribution Strategies, Future Banking, and Regional Banking.
The Chief Customer Office works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.
CSBB Control serves as the front line of risk management and is accountable for assessing and effectively managing all associated risks for their groups. This team works to ensure internal controls, processes, and procedures are adequate and effective, and executive management understands the risks, exposures, and trends that impact the business. The group also collaborates on projects and initiatives by providing support and awareness of risks and mitigating control solutions.
CSBB Diverse Customer Segments partners across the organization to ensure CSBB channels, products, staffing, and marketing position Wells Fargo to serve diverse markets better than any other financial institution. This team leads efforts to reach out to diverse consumer segments, provide diverse customers access to all physical and virtual banking channels, and help create and offer relevant products and services to reflect the communities we serve.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include CSBBO Customer Service, Deposit and Settlement Operations, Electronic & Commercial Services, Enterprise Utility Services, Fraud and Claims Management, Operations Business Excellence and Support, and Unclaimed Property.
CSBB Strategy & Transformation leads several strategy and administrative functions, including analysis and reporting, project management, process engineering, resolution and recovery planning, and strategic planning, which includes driving enterprise Consumer and Small Business Strategy. The organization also leads Digital Branch & ATM and administration functions for Branch Banking.
Consumer Marketing provides marketing support for the CSBB businesses and the Marketing Centers of Excellence (COE) support for marketing needs across the enterprise.
Deposits includes deposit and debit product groups, offering innovative checking, savings and payment strategies that form the core of our customers' relationship with Wells Fargo and fulfill a broad array of their financial needs.
Small Business serves the financial needs of small business owners with annual sales of up to $5 million and includes Small Business Lending, Small Business Relationship Management, and Small Business Strategy. It also includes Practice Finance, a specialty lender for healthcare practices, which combines capital investment with business planning tools and professional resources to help medical, dental, veterinary, and optometric practitioners acquire, build, equip, and refinance their practices.
It's an exciting time to be a part of the Wells Fargo Control Team. The Business Risk and Control team is responsible for partnering with the relevant business group to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. Monitors, measures, evaluates, and reports on the impact of decisions and controls to the relevant business group and enterprise function. Consults and provides guidance to business groups on the development, implementation, and monitoring of moderately complex business-specific programs to identify, assess, and mitigate risk. Consults and provides support in the interpretation of policy, guidelines, and governance programs as the front line liaison to Independent Risk Management area for moderate to high risk and complexity enterprise risk programs. Provides risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes and controls that mitigate risks and address regulatory requirements. Develops and implements risk monitoring and risk reporting processes and controls. Monitors and reports on its risk concentration, current and emerging risk, and risk appetite. Aggregates, evaluates, reports results and escalates where necessary. Designs and executes control effectiveness assurance programs for Front Line-owned controls. Consults and implements initiatives with moderate to high risk. Internal interface with business regarding risk management of business-specific risk programs. Limited to no external interaction. Does not manage other team members.
7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management
2+ years of deposit products experience
Other Desired Qualifications
Deep understanding of Process, Risk and Control
Proven leadership and project management skills to drive target state
Execute on the Deposit Products Group BU-aligned team coverage and oversight program to identify and document risks and enhance controls associated with key business processes
Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations
Work closely with each of the product business leaders to promote a strong risk culture to ensure effective communication and collaborative partnerships
Knowledge and understanding of banking: regulations, compliance major requirements, payment network rules, policies, process, and procedures
Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced
Knowledge of Deposit Payments and Money Movement products, including but not limited to: Debit Cards, Zelle, Bill Pay, Direct Pay, Wires, Digital Wallet
Knowledge of Third Party Risk Management programs and initiatives
Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function
Advanced Microsoft Office skills (Excel, PPT, Visio)
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Experience developing partnerships and collaborating with other business and functional areas
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to evaluate risks and the impact of decisions on an overall organization
Outstanding problem solving and decision making skills
Knowledge and understanding of analytical methods used in: root cause analysis
Ability to identify and evaluate exposures and potential risks
Ability to identify gaps through risk based testing
A BS/BA degree or higher and/or Advanced Degree (MBA, JD, etc.)
- Ability to travel up to 10% of the time
NC-Charlotte: 401 S Tryon St - Charlotte, NC
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Company: Wells Fargo
Req Number: 5571715-1
Updated: 2021-04-10 01:09:01.124 UTC
Location: West Des Moines,IA
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