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Randstad Call Center Rep in West Des Moines, Iowa

Call Center Rep

job details:

  • location:West Des Moines, IA

  • salary:$15 - $17 per hour

  • date posted:Monday, April 26, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:AB_3629592

  • questions:theresa.boat@randstadusa.com515-318-6892

job description

Call Center Rep

Randstad is partnering with a top financial industry client in the Des Moines area and looking to quickly add Call Center Reps to a growing team in the area! If you have customer service experience and consider yourself a self starter, I'd love to connect to discuss this opportunity with you.

Work with Randstad, where you will receive a weekly paycheck, 401k, benefits, access to our industry leading discount program and other perks! Apply here and scheduled a virtual interview today! You may also send an updated resume to theresa.boat@randstadusa.com to express your interest.

Responsibilities

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Adhere to all attendance and work schedule requirements

The essential functions of this role include:

  • working weekends

Skills

  • Telephone Etiquette

  • Multi-tasking

  • Basic Computer Skills

  • Customer Service

  • Call Center Support

  • Typing Skills

  • Active Listening

Education

  • High School

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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