Wells Fargo Business Initiatives Consultant 3 / Loudspeaker Insights & Analytics Senior Consultant in West Des Moines, Iowa
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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
The newly establish role of Loudspeaker Insights and Analytics Consultant (Business Initiatives Consultant 3) will be responsible for evolving the reporting and analytics function, and providing insights for Consumer Lending stakeholders. The Loudspeaker Program’s purpose is to accelerate positive changes to the customer and employee experience based on employee feedback and ideas. The program will build engagement across all of Wells Fargo by timely, proactive responses to employee feedback, executive attention to feedback, and recognition. As part of this program, a new team has been formed in Consumer Lending to receive, review, and resolve employee feedback.
As the Loudspeaker Insights & Analytics consultant, this individual will be responsible for the following:
Designing, implementing and executing reporting to be leveraged across Consumer Lending
Succinctly combining multiple data points and presenting deliverables in an articulate, visually appealing and easy-to-understand fashion with a clear storyline that addresses business objectives
Identifying and publishing business insights including maintaining a monthly dashboard to demonstrate progress of the program
Identification of cross LOB opportunities and/or implications to the business
Establishing and executing a measurement process in alignment with Consumer Lending objectives and key results (OKRs)
Facilitating approach for integrating Loudspeaker feedback into the annual planning process
Developing deep understanding of how the program works including participating in the submission and response process
May be ask to take on additional responsibilities as program and work outcomes mature
8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
5+ years of reporting experience, analytics experience or a combination of both
Experience creating dashboards and reporting formats
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Strong collaboration and partnering skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to quickly establish credibility to build and maintain effective working relationships
Solid critical thinking skills
Ability to exercise independent judgment and creative problem solving techniques
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
A BS/BA degree or higher
Other Desired Qualifications
8+ years of experience in one or a combination of the following: reporting and analytics, program metrics, or strategic planning
Experience with Tableau strongly desired
Prior experience with employee experience qualitative data sets
Experience with data management tools including SAS, SQL
Ability to synthesize, and aggregate data into executive summaries ensuring data integrity
Extensive knowledge of elevating trend data into executive-level summaries that are actionable and can be measured overtime
Experience communicating trends and impacts to mid-senior level management
Experience with text analytics
Prior experience partnering with IT to develop and implement analytics, insights and reporting for a new program
Ability to connect the dots across process, people, data, and technology
Knowledge and understanding of Consumer Lending (Auto Lending, Home Lending, Cards Retail & Merchant Services, Personal Lending)
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Company: Wells Fargo
Req Number: 5599471-1
Updated: 2021-09-18 00:43:02.461 UTC
Location: West Des Moines,IA
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