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Wells Fargo Application Support Analyst in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The Systems Operations Engineer is a senior analyst position that will provide technical solutions for the Consumer Lending Business Technology platform and help innovate processes and capabilities that will make the platform more resilient and efficient. Successful team member will analyze and resolve complex issues in a high visibility distributed JAVA/J2EE and .NET based middleware platform. The resource will actively interact with development and various technical partner teams, vendors, as well as internal and external business partners. As a Senior resource on the Platform Management team, he/she will evaluate and recommend enhancements/changes to existing processes.

Candidate must have strong application support experience and have an understanding of various middleware technologies. Familiarity with various database, NAS, and network systems is also highly desired. The ability to take initiative, problem solve, and lead high visibility fast-paced efforts (while effectively communicating to technical and senior leaders) is a must. The candidate must have strong verbal and written communication skills and have the ability to multi-task and analyze complex issues in critical situations. As a senior resource within the team, this individual will mentor junior team members. The ability to work in a positive and collaborative manner, within a large virtual team setting, is crucial. A proactive mindset (combined with a willingness to learn new processes and tools) is vital to this role.

Required Qualifications

  • 5+ years of experience working in managed services as demonstrated through work, military, or education

  • 3+ years of experience working in managed services as demonstrated through work, military, or education

  • 6+ years of application production support experience

Desired Qualifications

  • Experience supporting technology at an enterprise-level

  • Ability to interact effectively at varying levels of the business and technical organizations; including management

  • Strong team or technical leadership experience

  • Excellent verbal, written, and interpersonal communication skills

  • 4+ years of Java experience

  • Apache experience

  • 2+ years of Splunk experience

  • Knowledge and understanding of AppDynamics

  • 2+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript

  • 2+ years of SQL experience

Other Desired Qualifications

  • 5+ years of experience providing monitoring tools support for applications built on JAVA or .NET platforms

  • 2+ years IDS InfoLease experience

  • Prior experience in Wells Fargo Consumer Lending Banking Technology organization (preferably WFEF and/or Channel Technologies)

  • Prior experience leading and managing Wells Fargo EACO calls/issues

Street Address

AZ-Chandler: 2700 S Price Rd - Chandler, AZ

MN-Minneapolis: 550 South 4th St - Minneapolis, MN

CT-Danbury: 83 Wooster Hts - Danbury, CT

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5554888-2

Updated: 2020-11-26 22:46:34.284 UTC

Location: West Des Moines,IA

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