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Wells Fargo Analytic Consultant 3 in West Des Moines, Iowa

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.

Our Enterprise Complaints Management Office (ECMO) focuses on customer feedback across Wells Fargo and strives for operational excellence in order to strengthen our consumer-centric culture and optimize the customer experience. The Enterprise Complaints Data/Analytics & Reporting (CDAR) department within the ECMO is comprised of a group of analytically skilled professionals tasked with the goal of analyzing data around customer interactions for the purpose of identifying opportunities and developing analytical models to improve the customer experience.

Primary responsibility will be supporting executive level analytics/reporting on customer complaints, consulting with clients to identify key trends in the data to tell a holistic story.

  • Analyze and manage data from many sources of information and synthesize it down to a crisp, clear, concise story for executive leaders, business lines, or other areas to take action to improve the customer experience.

  • Defines functional requirements and coordinates development, testing and implementation of data/report enhancements

  • Asks questions that create clarity and the ability to articulate information when needed to.

  • Interprets results and recommends solutions to improve the customer experience, increase revenue, reduce expense, maximize operational efficiency/quality, etc.

Required Qualifications:

  • 5+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 3+ years of reporting experience, analytics experience, or a combination of both

  • 3+ years of experience with databases such as Oracle, DB2, SQL server, or Teradata

  • 1+ year of experience gathering business requirements from various sources including end-users and stakeholders

Desired Qualifications:

  • Extensive knowledge and understanding of research and analysis

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • 3 + years of SQL Server SSIS, SSRS and SSAS experience-

  • Knowledge and understanding of software development life cycle (SDLC): all phases and types of testing

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Ability to translate and summarize complex data into understandable, actionable information and recommendations

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5514572&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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