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UnityPoint Health Manager Patient Access in Waterloo, Iowa

Oversee the day-to-day management of Patient Access and Central Scheduling functions in the hospital to achieve and maintain effective, efficient operations, as well as optimizing performance in a rapidly changing health care environment to ensure compliance with federal, state, and organizational rules, regulations, and policies.

This position serves as a patient and employee advocate in a highly visible position and understands the importance of Patient Experience and employee relations. Successful fulfillment of these responsibilities will promote the patient and employee experience, provide for prompt and accurate registration processes and ensure compliance with various governmental regulations that impact day to day operations.

Leadership and Management

  • Manage Patient Access and Central Scheduling to ensure achievement of organizational and departmental goals through organizing, implementing and monitoring processes.

  • Ensures assigned function(s) in the Patient Access Department are performed in accordance with federal, state and/or hospital requirements.

  • Schedules and monitors new staff orientation and ongoing education for successful job performance.

  • Conducts annual performance appraisals for assigned team members.

  • Ensures departmental policies and procedures and job descriptions are current.

  • Monitors FTEs, operational and capital budget for the department.

  • Investigates budget variance and initiates corrective actions when necessary.

  • Supervises team by motivating, mentoring, coaching and providing guidance to team to deliver high quality, cost effective services. Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility, and mentoring. 

  • Keep apprised of leading Patient Access and Central Scheduling practices for implementation within UPH.

  • Provides direct supervision and leadership to staff to ensure effective, efficient operations, optimizing performance and continually improving quality in a vastly changing health care environment 

  • Develops procedures and policies for the operation of department, process and team members.

  • Maintain regular and consistent communication with staff, Director, and administration

  • Share concerns with and/or escalate team issues to the Executive Director , Patient Access, as appropriate

  • Establish, foster and maintain positive relationships with staff, Medical Staff, other departments, UPH departments (IT and CBO) and external customers (i.e., third party payors, auditors).

  • Perform other duties, as assigned.

Quality Assurance

  • Responsible for the monitoring of productivity and holds team members accountable for meeting metrics and standards.

  • Monitor metrics, data, and trends for the organization related to Patient Access and Central Scheduling function. Share concerns, solutions and/or information with the Executive Director, Patient Access.


  • High School Diploma

  • Bachelor’s Degree in Business or Healthcare management preferred.


  • Three years’ experience in Patient Access

  • Five years’ experience in Patient Access with two years’ experience in management of a Patient Access Department or bachelor’s degree in Business or Healthcare management preferred.


  • Strong verbal and written communication skills

  • Comprehensive knowledge of revenue cycle.

  • Knowledge of and experience with Microsoft Office products

  • Strong interpersonal skills

  • Ability to take initiative, exercise independent judgment with strong decision making, and problem-solving skills

  • Must be able to travel to affiliates, varies

  • Experience with EPIC preferred

Requisition ID: 2020-82812

Street: 1825 Logan Ave

Name: 9010 Administration

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

Scheduled Hours/Shift: M-F, 8a-5p

External Company Name: UnityPoint Health

External Company URL: