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Berkley Manager, Middleware and Financial Engineering in Urbandale, Iowa

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware. Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at to learn more information.

Position Summary

The Middleware and Financial Engineering Manager position is responsible for providing leadership and direction for the engineering support of the Middleware and Financial applications supported by BTS. This includes oversight of back end support, care and security of existing Middleware and Financial applications as well as extending use of those applications and design and implementation of new applications. The manager will work closely with other Shared Services teams, application teams and business units to meet support and project goals. The position is also responsible for managing the staff on both Middleware and Financial Engineering teams.

Primary Duties & Responsibilities:

  • Overseeing a complicating environment of standalone and clustered application servers including design, build and implementation of systems in accordance to requirements and standards. Improve upon existing system designs and automate processes.

  • Build, manage and develop a team of Middleware engineers including hiring, mentoring, and performance appraisals.

  • Ensure team is trained properly and is current on Middleware and Financial Application support product trends and innovations.

  • Maintain the portfolio management system accurately to reflect the priorities of the team, also acting or supplying a project manager for team related projects as needed.

  • Create and adhere to a yearly budget for team and providing estimates for projects.

  • Provide vendor management for all Middleware and Financial App related vendors including working with Finance on support contracts.

  • Oversee creation and maintenance of related roadmaps for each team and supported technologies and strategic direction.

  • Ensure each team has proper tools for its administration, monitoring and reporting tasks and that they are being used for providing key metrics and capacity planning.

  • Coordinating critical issue resolution as required.

  • Assist with providing Middleware related technologies for disaster recovery and high availability and ensure they are properly used and tested according to business requirements.

  • Off-hours work (evening, weekend) as required by change control procedures and priorities.

  • Majority of time is spent reviewing and implementing multi-year strategies for individual teams, systems, or projects.

  • 70% or less time is focused within directly managed teams.

  • Directs work at an objective / goal level across a small number of teams through formal authority.

  • Travel to BTS Datacenter site and company sites as requested. (<5% of time)

Required Experience:

  • 7+ years in formal leadership roles including budget responsibilities in an IT environment

  • Experience leading and managing projects

  • Ability to master new technology and applications quickly

  • Excellent communication, time management, organization and planning skills

  • Ability to help triage and be involved with production issues that arise on a day-to-day basis

  • High degree of professionalism, customer orientation, initiative, flexibility and ability to multi-task

  • A self-motivated individual with a passion for success and a positive attitude

  • Ability to work in a fast paced team environment

  • Bachelor’s in Computer Science or related

Preferred Experience:

  • 5-10 years of experience with designing & developing using various middleware technologies such as SOA, OSM, OSB, J2EE, AIA, BPEL, XQuery, XSLT

  • 5-10 years of experience in administration and support of IBM WebSphere or related system

  • Experience in all phases of SDLC and familiar with design, development, Unit/Dev integration testing, and QA support

  • Experience with java application server clustering and load balancing technologies

Prefer ITIL experience and knowledge including change control, incident management and problem management

Working Conditions and Physical Requirements:

  • Ability to sit at a desk and work on a computer for extended periods of time

  • May occasionally lift and/or move up to 10 pounds.

  • Vision abilities required by this job include close vision and ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job ID: 2020-4127

Name: Berkley Technology Services LLC

Street: 3840 109th Street



Seniority Level:

Mid-Senior Level

Job Functions:

Information Technology

Employment Type: