Sioux Land Community Health PATIENT RELATIONS MANAGER in Sioux City, Iowa
The key job functions of the Patient Relations Manager include, but are not limited to:
Establish and maintain professional effective working relationships with all SCHC employees, volunteers, patients, external partners and community contacts, handling confidential information with tact and discretion
Identify, monitor, report and resolve or maintain departmental work flow and internal process issues and successes, including response time to patient or staff needs and patient or staff satisfaction.
Serve as a working manager, filling in wherever needed and meeting or exceeding performance standards of each position when performing those responsibilities.
Ensure staffing of department is at appropriate levels and that staff are appropriately trained and cross-trained so that department is consistently operating effectively.
Responsible for the timely and accurate completion of required reports, reconciliations and/or audits relative to functions of Patient Relations department.
Background check & drug screen required. SCHC is an Equal Opportunity Employer. SCHC participates in E-Verify.
Ensure all demographic and financial information is collected, entered into system accurately and on a timely basis, and regularly audited.
Serve as the initial point of contact for patient complaints, concerns, directing matters to other staff as appropriate