Vermeer Corporation Technical Service Support Lead in Pella, Iowa
You’re not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We’re a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact – on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More®.
1 - First Shift
The Technical Service Support Lead oversees inbound and outbound communications, internal and external operational and technical training, and coordinates field support and segment reporting. This role establishes and implements procedures internally and externally, identifies and assists engineering in equipment and solution design, and assists with customer retention type activities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Lead through the Vermeer characteristics of caring culture, demonstrating agility, customer focused, and stewardship and model the associated behaviors. Manage assigned team members in performance of their duties. Establish and monitor individual and team goals which are aligned with the organization’s business strategies and objectives and ensure department is properly serving its internal and external customers and meeting defined expectations.
Assist dealerships via phone and e-mail with various issues including machine troubleshooting, parts questions, and others. Research machine issues and coordinate field repair issues with engineering and others.
Coordinate and participate in travel to dealers and customers both domestically and internationally to help with technical difficulties, training, and updating information requests.
Oversee and make decisions on denied warranty claims and machine buybacks.
Education and/or Experience
- Bachelor’s degree in Business Management, Engineering, or related field with a minimum of 7 years of service related experience; and/or equivalent combination of education and experience.
Other Skills and Abilities
Knowledge of Vermeer equipment and parts, and in the area(s) of service, sales, warranty, engineering, accounting, human resources, management and quality.
Ability to provide informative and professional assistance when working with the public/customers and co-workers and maintain positive interpersonal relationships which encourage openness.
Ability to create accurate, professional and error-free documents in a timely manner.
Demonstration of good oral and written communication skills.
Ability to evaluate a negative situation and turn it into a positive situation.
Ability to provide customers with high level of customer service.
Up to 35% domestic and/or international travel by car or plane may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions in human resources at (641) 621-8767 or at email@example.com.
Our reach is global, our impact is personal. By joining Vermeer, you won’t just be making the right step for your career. You’ll be making a real, personal impact on our people, our customers and our world.
Impact Our People: You’ll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them. Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.
Impact Our Customers: Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen. Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.
Impact Our World: At Vermeer, we believe in giving back and helping people and communities. We’ve held that belief from our founding in 1948. Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs. Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.