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Robert Half International Help Desk Analyst I in Newton, Iowa

Description

Contact Robert Half Technology if you want to become a Help Desk Analyst in an innovative and fast-paced work environment. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is located in the Pella, Iowa area and is a long-term temporary opportunity.

Responsibilities

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

Requirements

  • Experience in user administration and bug fixing in a client server environment

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • IT support ticketing system experience desired

  • Familiarity with basic networking concepts

  • Background in installing and configuring operating systems, networked and local printers, and business applications

  • Audio Visual experience

  • Printer Hardware experience preferred

  • Printer Problems experience

  • Printers experience preferred

  • Solid understanding of Ricoh

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: Newton, IA

Date Posted: February 13, 2020

Employment Type: Temporary

Job Reference: 01500-0011317864

Staffing Area: Technology u0026 IT

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