The Branch Manager is responsible for branch service quality, day-to-day operations, employee development, growth strategies and compliance with Bank regulations and policies. This individual will assure consistency in the delivery of customer service. Key Job ResponsibilitiesiTrain and assure Tellers are consistently following bank policies, regulations and systems procedures with regard to teller operations.iTrain employees on product and service knowledge, customer service and operational tasks.iPerform administrative tasks and staff support as needed, depending on the area in need of assistance.iResponsible for proactive business development efforts to generate new business with prospects and existing customers.iProficient in teller operations and opening deposit accounts. Maintain knowledge of consumer loans, HSAs, IRAs, electronic banking services, safe deposit boxes, credit cards and merchant services and back-up Tellers as needed.iNetwork, develop partnerships, and actively participate in community organizations and activities (often leadership roles) acting to enhance the image of the organization.iCoach and mentor Tellers on professional development, including effective implementation and execution of strategies to expand customer relationships.iAssure the consistent delivery of customer service in order to maximize customer satisfaction and retention.iAssure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.iCreate Teller work schedules to ensure adequate coverage to assist customers.iHire and onboard new employees, determine salary increases, recommend promotions, manage performance improvement, prepare performance appraisals, and handle disciplinary actions with assistance of the Retail Banking Officer.iCultivate a culture that supports our core values through innovation, creativity, teamwork and diversity.Requirements:Education & ExperienceiAssociates Degree or minimum 2 years related experience in banking preferred. Minimum 2 years supervisory experience preferred.Knowledge, Skills & AbilitiesiAbility to exhibit our core values of Excellence, Integrity, Ownership and Community.iBasic computer literacy, with knowledge of computer software (i.e. Microsoft Windows Operating System and Office applications).iWell organized, accurate and detail-oriented.iExcellent verbal, non-verbal, and written communication skills.iAbility to work under pressure and multi-task.iAbility to work independently or in team environment.iStrong reading, writing, and basic mathematical skills.iExcellent customer service and interpersonal skills.iAbility to resolve challenging customer and/or employee situations.iAbility to coach, mentor and lead a team of employees.iMust possess a valid driveris license.Reporting to this position: 1-3 direct reports