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First National Bank of Omaha Sr. Analyst, System Support in Iowa

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Overview:

Seeking an experienced Encompass Admin

As a Sr Analyst, you will be responsible for being a subject matter expert with the ability to provide expert support for end users for assigned systems. Coach and mentor with the focus on developing the capabilities of the team. Manage the system roadmap with business partners. Develop requirements for enhancements or changes to processes. Evaluate current processes and recommend changes to improve our customer and employee experience. Coordinate with business partners (internally and externally) for releases, requests for enhancements, and on projects. Create and enforce standards within the system.

Key Accountabilities:

  • System Support:

  • Responsible for the performance, reliability, and maintenance of the Encompass loan origination system.

  • Advanced knowledge for assigned applications through training and experience.

  • Performs escalation support and issue resolution through research across multiple systems and data points.

  • Work closely with business and operations teams regarding system enhancements.

  • Manage and provide input into the application roadmap for further improvement and development, including helping prioritize development.

  • Work with IT and/or third party vendors for support, upgrades and implementations.

  • Business Analysis:

  • Leads requirements gathering and analysis with stakeholders ensuring requirements are complete, concise, and comprehensive.

  • Seeks opportunity to learn, automate, document, share, educate, and improve mortgage processes and systems.

  • Lead requirements analysis with stakeholders ensuring that requirements are complete, consistent, concise, and comprehensive.

  • Provides metrics and other documentation to support analysis and findings.

  • Perform testing of process and system changes and coordinate end user testing.

  • Reporting and Data Analytics: Coordinate, track and respond to data needs and requests from across Operations and our partners.

  • Designs, develops, and maintains reports.

  • Develop and process daily, monthly, quarterly, and yearly standard and ad-hoc reports (basic to advanced).

  • Analyze new data requests and create recommendations for the development of new system reporting.

  • Training and Development: Enhance end users’ knowledge, understanding and competency with the Encompass loan origination system.

  • Identify, develop, and recommend training opportunities that meet and support end user needs.

  • Develop and update system documentation for training support.

  • Participate in or lead training sessions as a subject matter expert with regard to use of new/enhanced functionality

  • Coaches and mentors Operations Analysts with a focus on developing the capabilities of the team.

  • Business Relationship Management: Knowledge, skills and behaviors that foster a productive relationship between Operations departments and their business partners.

  • Develops a strong partnership with all system/application stakeholders

  • Meets and communicates regularly with business units to identify needs and evaluate solutions to enhance business unit satisfaction.

  • Manages business unit’s expectations effectively.

  • Project: Aim to increase the likelihood that projects or initiatives deliver the intended results and outcomes.

  • Participates in medium to large projects as assigned by management.

  • Contributes or leads project team meetings and assists team members in critical decision making and planning; assists in execution, control, and closure of projects; meet regularly with project manager(s).

  • Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

Knowledge, Skills and Abilities

  • Ability to design new system solutions, modify, enhance, or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.

  • Ability to implement, configure and test feasible solutions.

  • Demonstrate a consultative approach with the ability to analyze stakeholder’s needs.

  • Excellent communication.

  • Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.

Job Requirements

  • Bachelor’s degree in business-related field or equivalent work experience.

  • 5+ years of experience as an Encompass Admin

  • Written and verbal communication, including technical writing skills

  • Strong problem solving ability with strong analytical skills

  • General knowledge of Microsoft Office products

  • Ability to multi-task while adhering to multiple timetables of completion

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster.pdf) to download 'EEO is The Law' Self-Print Poster

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_federal_contractors.pdf) to download 'EEO is The Law' Supplement for Federal Contractors

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_gina_supplement.pdf) to download 'EEO is The Law' GINA Supplement

Grow Your Career with FNBO!

For more than 160 years, our holding company - First National of Nebraska - has grown to nearly 5,000 employees with locations in seven states and $24 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota and Texas.

First National Bank of Omaha (FNBO) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations, regardless of but not limited to their age, race, color, ethnicity, gender, gender identity, sexual orientation, disability, religion or military status. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

Support: See the "Contact Us" section at the bottom of the Job Seeker Tips & Resources (https://www.fnbo.com/careers/job-seeker-resources/) page

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