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Midwest One Bank Retail Managing Officer in Iowa

Overview

Oversees the daily operations of bank branch locations.

Responsibilities

  • Oversees the management of an outlying branch facility to ensure that effective staffing, security, operations, customer service, and business development efforts are in place.

  • In coordination with Vice President, Retail Sales, manages mix of sales, service, and operational responsibilities of office staff.

  • In coordination with Second Vice President, Operations, identifies appropriate operational functions associated with sales staff clients and how those should be handled (fraud, forgeries, etc.); sees that operational issues are resolved so sales and service activities are not adversely affected

  • Ensures highest level of customer service is provided at all offices

  • Organizes and facilitates meetings and communications

  • Handles delicate customer service issues when needing higher level approval.

  • Solicits and develops new business through proactive efforts and walk-in activities: retail and small commercial.

  • Directs and executes sales management activities for self and for the branch team: sales meetings, profiling of customers and prospects, business development calls, referrals, tracking, submittal of reports, etc.

  • Refers business to other departments outside of own expertise: home loan center, investor center, trust, commercial banking.

  • Interviews applicants and closes all types of consumer loans, determining the creditworthiness of the applicant and the merits of the specific loan request.

  • Establishes and negotiates where necessary, the terms under which specific credits will be extended or renewed.

  • Works problem or delinquent loans through the collection process, monitoring repayment activities and taking necessary action to collect from past due accounts.

  • Is responsible for the branch facility's budget: planning and managing to approved expenses and cost controls, and meeting revenue projections.

  • Is responsible for overall communications and accountabilities of branch operations, security, service and sales goals and objectives.

  • Other duties may be assigned

Qualifications

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

StatusExempt

TypeFull-Time

CityIowa City

StateIA

Benefits PackageYes - Full Time Package

Location : Address 21906 Keokuk Street

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