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About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As a Lumen Lead NBA Campaign Analyst, you will work closely with various internal Lumen organizations as a consulting level professional with a full understandibg of area of specializtion.

The Main Responsibilities

Analyzes and optimizes offers in Next Best Action Program -

• Collect existing offer performance and other key customer data.

• Perform analytics, as required, to support new offer definition, capture new offer performance, etc. Provide guidance on prioritization of offers using models

• Guide the development of adaptive models, and shepherd the modification or creation of offline models

• Oversee the creation of executive reporting

• Root-cause analytics on offers

• Advanced analytic approaches to validate performance and support critical NBA decisions

What We Look For in a Candidate

Required:

• 6+ years related experience with a bachelor’s degree or 4+ years related experience with a Master's

• Degree(s) in Math, Economics, Operations Research, Statistics or related discipline.

• Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis

• Strong verbal, written and visualization communication skills demonstrated by an ability to translate complex findings into practical business implications.

• Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges

• Experience working directly with Relational databases, pulling and organizing data.

• Proficiency SQL or similar analytic language

• Demonstrated ability to manage multiple analytic projects concurrently.

• Demonstrated proactive problem identification and resolution.

Preferred:

• Strong experience with tools for managing, analyzing, and visualizing large datasets.

• Problem solving versatility: making the best decisions possible given the data quality and time available.

• Strong analytical thinking and ability to quickly pick up new methods, tools and programming languages.

• Experience with statistical programming environments like Python, R, SPSS

• Expertise with econometric and machine learning methods for predictive analytics.

• Culture of curiosity and perseverance in the face of messy data and complex business, information systems landscape.

• Past success in extracurricular math/science activities or competitions is highly regarded.

• Creativity and persistence in locating, extracting and analyzing all relevant data.

• Experience managing Pega system or similar Next Best Action tool.

Requisition #: 242971

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.