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About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As a Lumen Lead NBA Campaign Analyst, you will work closely with various internal Lumen organizations as a consulting level professional with a full understanding of customer retention business objectives. The primary purpose of the role is to provide analytical support and make recommended changes to offers and strategies in order to improve the efficiency of customer retention efforts.

The Main Responsibilities

Analyzes and optimizes offers in Next Best Action Program:

• Collect existing offer performance and other key customer data

• Perform analytics, as required, to support new offer implementation, establish A/B offer testing, capture new offer performance, etc.

• Provide guidance on prioritization of offers using models

• Guide the development of adaptive models, and shepherd the modification or creation of offline models

• Oversee the creation of executive reporting with the goal of illustrating the direct relationship between key retention strategies and business results

• Root-cause analytics on offers and provide recommended changes to improve the effectiveness of customer retention strategies

• Advanced analytic approaches to validate performance and support critical NBA decisions

What We Look For in a Candidate

Required:

• 6+ years related experience with a bachelor’s degree or 4+ years related experience with a Master's

• Degree(s) in Math, Economics, Operations Research, Statistics or related discipline

• Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis

• Strong verbal, written and visualization communication skills demonstrated by an ability to translate complex findings into practical business implications

• Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges

• Experience working directly with relational databases, pulling and organizing data

• Proficiency SQL or similar analytic language

• Demonstrated ability to manage multiple analytic projects concurrently

• Demonstrated proactive problem identification and resolution

Preferred:

• Strong experience with tools for managing, analyzing, and visualizing large datasets

• Problem solving versatility: making the best decisions possible given the data quality and time available

• Strong analytical thinking and ability to quickly pick up new methods, tools and programming languages

• Experience with statistical programming environments like Python, R, SPSS

• Expertise with econometric and machine learning methods for predictive analytics

• Culture of curiosity and perseverance in the face of messy data and complex business, information systems landscape

• Past success in extracurricular math/science activities or competitions is highly regarded

• Creativity and persistence in locating, extracting and analyzing all relevant data

• Experience managing Pega system or similar Next Best Action tool

Requisition #: 242971

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

71460

Salary Max :

159120

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

71460

Salary Max :

159120

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.