Catholic Health Initiatives Front Desk Lead - Mercy Grimes Family and Pediatric Clinic in GRIMES, Iowa

Front Desk Lead - Mercy Grimes Family and Pediatric Clinic


Job Summary

Under general direction, the Front Desk Lead

oversees the coordination and administration of front office activities and

is responsible for coding, coordinating, verifying and distributing all

billable services.

Key Responsibilities

  • Actas a team lead to schedule work and ensure timely and accurate billingactivities.

  • Coordinate withclinical staff to obtain charge information for all patients.

  • Act as aresource for Practice Managers and Physicians with denials and codingquestions.

  • Code proceduresperformed and diagnosis on charge.

  • Coordinatecopies of medical documentation with physician charges to supportbilling to third-party payers.

  • Resolve complexpatient billing inquiries and problems.

  • Conduct allfunctions associated with patient check-out including pricing services,collecting payment and scheduling follow-up appointments.

  • Complete paymentand benefit verification on all patients in accordance with practicepolicies.

  • Coordinatescheduling with that of the practitioners’ schedules to ensure propercoverage of patient appointments and out-of-office calls.

  • Work withPractice Manager to facilitate training of new hires and other traininginitiatives.

  • Perform otherduties as assigned.


Job Requirements /Qualifications

Education / Accreditation / Licensure (required &


  • High school diploma or equivalent required.

Experience (required and preferred):

  • 4 years billingexperience in a health care organization required.

  • 4 years officeexperience required.

Job Administrative/Clerical


Daily Schedule Days

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2018-R0180581

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.