Robert Half International Product Support in Dubuque, Iowa
Robert Half Technology is looking for Product Support candidate's who have call center experience ideally in a technical support role. This is a Contract to Hire opportunity for top performers! Our client is located in the Dubuque area, and is looking to build out their team for support. In this role you will be working with end users from the academic or higher learning institutions. This is a Tier 1 support role. There is No Part Time available. Please apply ASAP, client is doing interviews for qualified candidates immediately.
There are available shifts Monday-Sunday
No C2C Please
What you get to do every single day
Answer phone calls, and chats to the call center regarding digital products.
Process email requests and issues delivered to the call center
Own and manage case including communication and resolution to customer using call ticketing system
Research and escalate issues when necessary to Tier 2 support
Responsible for handling all customer inquiries and questions that come into the support center
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot software and system problems
Exercise retention efforts when appropriate
Work with confidential customer information
Problem solve and provide guidance to help customers resolve issues
Enter data from customers into various software programs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses
Background in installing and configuring operating systems, networked and local printers, and business applications
Knowledge of Previous Call Center
Adeptness in Firefox
General familiarity with Safari
Experience with MS Outlook
Ticketing System experience
Basic Troubleshooting experience
Strong familiarity with Prior Call Center
Demonstrated knowledge of Internet Explorer
Understanding of basic networking concepts
Experience in user administration and bug fixing in a client server environment
Ability to recognize, evaluate, and resolve problems effectively
Prior experience with IT support ticketing systems
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: Dubuque, IA
Date Posted: October 19, 2020
Employment Type: Temp to Hire
Job Reference: 01520-0011581495
Staffing Area: Technology u0026 IT
Robert Half International
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