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Dupaco Credit Union Mortgage Servicing Supervisor in Dubuque, Iowa


Mortgage Servicing Supervisor

You’re proactive. Supportive. Analytical. Organized. Motivated. You think outside the box to resolve complex issues. Your greatest satisfaction comes from mentoring and inspiring others because “Leader” is your middle name. You’re experienced in the world of mortgage servicing: ensuring mortgage loans are serviced in accordance with policy, compliance, and investor requirements. If your dream job is a hands-on supervisor position that is challenging and rewarding, then look no further than the Mortgage Servicing Supervisor opportunity at Dupaco!

You’ll be:

  • Supervise the Mortgage Servicing staff and provide regular coaching to enable them to successfully carry out the goals and objectives of the department.

  • Assist in developing, implementing and tracking of departmental goals, strategies and incentives as well as the credit union’s strategic plans.

  • Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services.

  • Oversee and perform all mortgage servicing processes including but not limited to timely escrow tax and insurance disbursements, escrow analysis, PMI payment and cancellations, payoff quotes, transaction posting, booking of new loans, ensuring property insurance is maintained on real estate loan collateral, ARM rate changes, construction to permanent maintenance, setup and process mortgage savings transfer accounts, setup automatic transfers, review past due notices, mortgage releases, investor tasks, etc.

  • Maintain documentation necessary for year-end reporting requirements.

  • Knowledge of the Credit Union systems to ensure loans are serviced in compliance with regulations, Fannie Mae, and FHLB requirements.

  • Assist in performing system testing as it relates to mortgage loans. This includes Phoenix new releases, interfaces with other systems, importing of tax information from our tax service, submitting investor reports and files.

  • Perform balancing and tracking tasks associated with escrow tax disbursements.

  • Prepare payment modification documents and update systems to match.

  • Answer Mortgage lending inquiries about rates, payments, types of programs, payoffs, etc. from members stopping in or on phone inquiries from realtors, members or general public.

  • Participate in developing policies and efficient procedures for mortgage operations.

  • Assist in evaluating processes and recommending procedure changes as necessary.

  • Utilize technology to maximize both the member experience and efficiencies within the department.

You’ll need:

  • Bachelor’s degree in related field or equivalent experience.

  • Experience in Mortgage lending, closing, and/or servicing, required.

  • Supervisory experience preferred.

  • Interpersonal skills necessary to gather data from a number of sources and to represent positively the credit union during such contacts.

  • Excellent computer skills.

  • Good decision making techniques.

  • Accounting and/or real estate servicing experience preferred.




  • Microsoft Excel: Advanced


  • Administrative: Novice



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Functional Expert: Considered a thought leader on a subject

  • Leader: Inspires teammates to follow them

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


  • Goal Completion: Inspired to perform well by the completion of tasks



  • Bachelors or better



  • Mortgage Lending, Closing, and/or Servicing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)