ADM Technical Quality Specialist- Des Moines, IA in Des Moines, Iowa
Technical Quality Specialist- Des Moines, IA
Technical Quality Specialist- Des Moines, IA
This is an exempt level position.
The Technical Quality Specialist is responsible for being the plants main point of contact directly with the key account customer. This position is the locations direct lines between sales, operations, purchasing, the key account and others as needed. Reports to the Location Quality Manager.
Main point of contact for key account customers directly being responsible for product management
Connect with customers under a quality agreement any deviations as defined in the agreement
Responsible for leading key account quality investigations and provide timely feedback
Write or approve validation procedures, route for approval to meet customer expectations before implementation
Develop an understanding of allowable tolerances and establish written procedures to ensure these are met based on facility validation information
Oversee management of change approval with customers on changes that directly impact their products from start to finish
Understand customer specifications and ensure they can be met per facility capabilities
Communicate product withdrawals and recalls to key accounts
Participate in meetings with customers and lead the technical and quality related presentations and discussions .
Connect with commercial on customer needs
Oversight of plant process issues that lead to deviations during key account product manufacturing
Develop a plan to eliminate the root cause
Follow up with implementation and ongoing verification to ensure corrective actions are being followed and effective
Continue to drive improvement into the process by utilizing continuous improvement tools
Work with engineers on equipment deviations issues to improve manufacturing design
Lead customer visits and audits through direct oversight
Develop a process to present facility overview to explain the production of their product
Understand customer audit expectations and ensure facility meets all requirements
Be an active participant in Food Safety Plan team meetings
Work with the management to ensure updated procedures align with current key account SOP changes
Assist operations with rework or product destruction
Provide key account customers with production summaries, annual product quality reports and inventory reports of finished goods, raw materials, and packaging
Maintain required key account production data in a shareable format/summary, compare analytical results to specifications, create COAs as needed, and identify trends and improvement opportunities
Verify the “Formal Release” requirements
Maintain site specific work instructions related to specific product manufacturing procedures required by the key accounts
Understanding of the Quality Managers role and fill in when needed
Participate in PE methodology
Other tasks as assigned
BS degree in Feed Science or related experience AND/OR 5+ years in quality experience in feed/food
Knowledge of FDA and State Regulatory Requirements
Trained in Preventive Controls for Animal Food (PCQI)
Decisive and results oriented
Strong communication and interpersonal skills to lead, mentor, build consensus and lead change among a team of production/sales/quality colleagues.
Strong analytical problem solving/root cause analysis skills
Effective use of Microsoft office applications
Relocation assistance is available with this position.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of applicable pre-employment drug screen, medical questionnaire and a background check.
IA - Iowa
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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