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Support Engineer I- Data Transformation- Req #205

United States /

Support – Support /

Full-time

Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.

Simply put, Cleo ... never stops

The Position

Cleo’s Clarify support department is looking for a Technical Support – Tier 1 specialist that is dedicated and driven to provide each client with an unparalleled customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.

What you will be doing

• Troubleshoot and develop technical solutions related to software and setup errors for customers

• Create and carry out test scenarios to duplicate identified problems

• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion

• Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers

• Ensure electronic knowledge base is utilized effectively and is maintained and expanded over time

• Work directly with customers via phone, email or remote access to provide top-tier customer service

• Problem solving and communicating concepts effectively

Requirements

• Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred

• Experience providing customer service

• Server OS Experience- Windows or Linux preferred

• Database knowledge

• An understanding of Java as most errors you will encounter are Java stack related

• Exposure to HTTP or FTP Protocols

• Exposure to any Data Transformation Software Preferred

Benefits

• Competitive base salary

• Great Healthcare + Dental + Vision

• Unlimited PTO

• 401k

• Opportunity to work on large, high impact projects

• Ongoing training and development

Equal Opportunity Employer: Disability/Veteran