




Job Information
Cleo Support Engineer I- Data Transformation- Req #205 in Des Moines, Iowa
Support Engineer I- Data Transformation- Req #205
United States /
Support – Support /
Full-time
Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.
Simply put, Cleo ... never stops
The Position
Cleo’s Clarify support department is looking for a Technical Support – Tier 1 specialist that is dedicated and driven to provide each client with an unparalleled customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.
What you will be doing
Troubleshoot and develop technical solutions related to software and setup errors for customers
Create and carry out test scenarios to duplicate identified problems
Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
Ensure electronic knowledge base is utilized effectively and is maintained and expanded over time
Work directly with customers via phone, email or remote access to provide top-tier customer service
Problem solving and communicating concepts effectively
Requirements
Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred
Experience providing customer service
Server OS Experience- Windows or Linux preferred
Database knowledge
An understanding of Java as most errors you will encounter are Java stack related
Exposure to HTTP or FTP Protocols
Exposure to any Data Transformation Software Preferred
Benefits
Competitive base salary
Great Healthcare + Dental + Vision
Unlimited PTO
401k
Opportunity to work on large, high impact projects
Ongoing training and development
Equal Opportunity Employer: Disability/Veteran
Cleo
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