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Flexential Senior ServiceNow Administrator in Des Moines, Iowa

Job Description:

Flexential is looking for an experienced Sr ServiceNow Administrator that will enable design and implementation. This individual will lead/participate in development projects.

A typical day will include meeting with business leaders, gathering requirements, developing technical solutions. The Flexential ServiceNow Support team is also responsible for quickly solving incidents as well as responding to service requests. This includes working with ServiceNow Architects and Analysts on enhancement projects including service automation and platform integration support. Other duties as assigned.

We are a diverse Managed Services Provider and are focused on fast paced provisioning and delivering a cohesive experience for our customers. This role will focus on providing solutions for a variety of business segments and will need to frequently learn new environments.

Essential Requirements

  • Bachelor’s degree in the field of computer science, information systems, or other related degree

  • 2-3 years of ServiceNow platform experience including development and administration

  • Experience consulting with business leaders for the purpose of implementing new features within the ServiceNow platform

  • Platform upgrades and code migration via update sets

  • Knowledge of web architecture (HTML, XML, Angular JS, RESTful web services)

  • Experience with scripting platforms (Examples: JavaScript, PowerShell)

  • Ability to lead technical design and implementation of ServiceNow projects

  • Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories

  • Experience with Core, Customer Service Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas

  • Experience building automation workflows, business rules, client scripts, and notifications

  • Experience implementing ldap, sso, user/group/role

  • Knowledge of ITSM best-practice processes, with Configuration Management and Asset Management experience

  • Experience with Debugging and Troubleshooting

  • Excellent communication and interpersonal skills

  • Productive attitude with the focus on progressing the business forward

  • Drive efficiency and platform manageability

Preferred Requirements

  • Experience with Project Management / Resource Management

  • Experience with CMDB and Asset Management implementation

  • Experience with building ServiceNow platform integrations with external systems

  • One of the following certifications

  • CIS – IT Service Management

  • CIS – Customer Service Management

  • Certified System Administrator

Base Pay Range: Annualized salary range offered for this position is estimated to be $100,000k/yr. - 140,000k/yr. however, the actual pay range depends each candidate’s experience and qualifications.

Variable Pay: Discretionary annual bonus, based on personal and company performance.

Benefits of working at Flexential:

  • Medical, Telehealth, Dental and Vision

  • 401(k)

  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)

  • Life and AD&D

  • Short Term and Long Term disability

  • Unlimited Paid Time Off (PTO)

  • Leave of Absence

  • Employee Assistance Program

  • Wellness Program

  • Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion

Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit Flexential is a registered trademark of the Flexential Corp.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.