Flexential Senior ServiceNow Administrator in Des Moines, Iowa
Flexential is looking for an experienced Sr ServiceNow Administrator that will enable design and implementation. This individual will lead/participate in development projects.
A typical day will include meeting with business leaders, gathering requirements, developing technical solutions. The Flexential ServiceNow Support team is also responsible for quickly solving incidents as well as responding to service requests. This includes working with ServiceNow Architects and Analysts on enhancement projects including service automation and platform integration support. Other duties as assigned.
We are a diverse Managed Services Provider and are focused on fast paced provisioning and delivering a cohesive experience for our customers. This role will focus on providing solutions for a variety of business segments and will need to frequently learn new environments.
Bachelor’s degree in the field of computer science, information systems, or other related degree
2-3 years of ServiceNow platform experience including development and administration
Experience consulting with business leaders for the purpose of implementing new features within the ServiceNow platform
Platform upgrades and code migration via update sets
Knowledge of web architecture (HTML, XML, Angular JS, RESTful web services)
Ability to lead technical design and implementation of ServiceNow projects
Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
Experience with Core, Customer Service Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas
Experience building automation workflows, business rules, client scripts, and notifications
Experience implementing ldap, sso, user/group/role
Knowledge of ITSM best-practice processes, with Configuration Management and Asset Management experience
Experience with Debugging and Troubleshooting
Excellent communication and interpersonal skills
Productive attitude with the focus on progressing the business forward
Drive efficiency and platform manageability
Experience with Project Management / Resource Management
Experience with CMDB and Asset Management implementation
Experience with building ServiceNow platform integrations with external systems
One of the following certifications
CIS – IT Service Management
CIS – Customer Service Management
Certified System Administrator
Base Pay Range: Annualized salary range offered for this position is estimated to be $100,000k/yr. - 140,000k/yr. however, the actual pay range depends each candidate’s experience and qualifications.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long Term disability
Unlimited Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Rewards and Recognition Program
Benefits are subject to change at the Company’s discretion
Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.
Follow Flexential on LinkedIn (http://www.linkedin.com/company/flexential) , Twitter (https://twitter.com/flexential) , Facebook (https://www.facebook.com/flexential/) and YouTube (https://www.youtube.com/c/Flexential) .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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