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Nelnet Senior Product Manager - FACTS K12 Public School Market in Des Moines, Iowa

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

FACTS Management Company (FACTS) is a highly-recognized and trusted brand for private, non-profit K12 schools seeking tuition management, grant & aid assessment, enrollment management, student information systems and federal ESSA programs. Our integrated, comprehensive software solutions are in place in over 11,500 schools across the country and are complemented by our exemplary approach to serving our customers.

FACTS is seeking the ideal candidate that can leverage our dominate market position in the private K12 market with the public K12 market. The Senior Product Manager will be responsible for driving the FACTS Student Information System (SIS) product strategy in the public K12 market. This position discovers and validates market problems, identifies new business opportunities, and measures and manages product performance. Develops strategic vision and product roadmaps with executive stakeholders and works with product owners and development teams to deliver exceptional results. Focus in this position should be to discover and validate market problems and identify and develop business plans for new opportunities.

JOB RESPONSIBILITIES:

  • Develops SIS product strategy and supporting roadmap to drive growth in the public K12 market.

  • Develops industry relationships to identify market opportunities, define market problems, and advance Nelnet as a thought leader

  • Works with marketing and sales to provide specific guidance on competitive advantages and market growth strategies

  • Completes profiles on each of our competitors, identifies competitive and alternative product enhancement offerings and develops a strategy for winning against the competition with planned execution in 1-3 years.

  • Utilizes roadmap tool to maintain product roadmaps and ensures they are tied to strategic vision and yearly goals

  • Conducts client win/loss analyses and shares results with the organization

  • Develops, manages, and measures product launch processes and communication for effectiveness, speed, and client satisfaction

  • Monitors and analyzes key performance indicators to determine how successful the product is performing in the market, how it impacts Nelnet operations and NPS scores, and ultimately, how it contributes to revenue goals

  • Manages ROI models for product portfolio and identifies opportunities to expand revenue and market share through collaboration with clients and stakeholders

  • Researches market pricing and recommends pricing strategies based on competitive strengths and market adoption

  • Develops business plans that reflect market SWOT (strengths, weaknesses, opportunities, threats) analysis and position the company for growth

EDUCATION:

Related Bachelor’s Degree.

EXPERIENCE:

  • 3 years of product management experience in the public K12 market

  • 3 years of product management, IT development, or operational support of public K12 student information systems

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  • Experience in public K12 edtech

  • Excellent analytical and problem solving skills

  • Ability to conceptualize and analyze complex business processes

  • Strong motivation, negotiation, facilitation, and presentation skills

  • Ability to define and achieve business goals and meet deadlines while working both independently & collaboratively

  • Proven leadership and employee development capabilities

  • Strong customer service focus

  • Exceptional organizational skills

  • Experience developing and implementing processes and procedures

  • Exceptional oral, written, and interpersonal communication skills

  • Solid financial and budgetary skills

  • Ability to successfully manage multiple, simultaneous initiatives and conflicting priorities

  • Demonstrated skills in project management techniques, methods, processes and practices

  • Ability to meet and manage customer expectations in a professional and timely manner

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

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