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VMware Senior Manager, Customer Data & ARR Insights - Opportunity for Working Remotely in Des Moines, Iowa

Senior Manager, Customer Data & ARR Insights

Job Description

This is a newly created role within the Customer Success organization, serving as the subject matter expert on Customer Data and ARR Insights to help VMware support its ongoing business transformation to subscription. The role will heavily focus on operationalizing the way VMware aligns internal activity and accountability to its recurring revenue metrics (i.e., ARR and Net/Gross Retention).

As Senior Manager, Customer Data & ARR Insights, you will be responsible for leading the foundational development of ARR forecasting across multiple product business units. This foundational development includes the creation of tools as well as defining best operational practices to put ARR forecasting in motion: working with SMEs to identify certified data sources, creating sophisticated forecasting models, designing/implementing executive-consumable reporting views, and aligning forecasting roles and responsibilities across the VMware ecosystem (with Sales, Marketing, Customer Success, IT, Finance, Product Management, R&D).

Additionally, this role will create complementary driver-based tools and variance analysis models to surface deeper insights into the sub-components of ARR. Finally, this role will require leading collaborative efforts with data scientists and telemetry data stewards to source predictive data that can correlate consumption levels such as product usage with recurring revenue trends.

Customer Data & ARR Insights Deliverables:

  • Enable the organization with and evangelize how to adopt industry standard SaaS Metrics/KPIs

  • Creation of flexible ARR forecast model that can be adapted and reused across various distinct VMware business units

  • Reporting of ARR forecasts, insights, trends and customer health drivers to influence business decisions and spur action to protect and grow recurring revenue

  • Customer segmentation/cohort development to aid in SaaS metrics analytics

  • Advanced analytics usage and visualization to optimize operational execution

  • Strategic partner to Customer Success and Business Partners, leading with a point of view

What is in it for you?

  • You will be a key member of the VMware team that has built a rare business environment -- one of energy, creativity, collegiality and collaboration

  • You will join an atmosphere that is fun casual and inviting, in keeping with VMware's roots as a successful entrepreneurial start up

  • You will have the opportunity deliver impactful results to the Customer Success team while building your skillset and experience

Job Requirements:

  • Excellence in solving complex business problems

  • Passionate about using data, analytics and insights to drive Customer Lifetime Value

  • Proven ability to engage and collaborate with multiple stakeholders, driving action to decisions

  • Strong executive presence including oral, presentation and written communication skills

  • Integrity & Trust

  • Timely Decision Making

  • Business Acumen

  • Dealing with Ambiguity

  • Customer Focus

Experience Required:

  • 7+ years of related experience focused on data analytics, operations, sales forecasting or financial modeling and analysis in a recurring revenue context

  • Highly experienced with SaaS economics and understanding of how SaaS businesses thrive and grow

  • Highly experienced in Customer Success or Sales Operations functions with proven success in operational performance management in a global fast-growing hybrid SaaS software and technology environment

  • Experience leading the ideation, planning, and implementation of business decision support tools/analyses to enable more effective & actionable insights

  • Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making

  • Ability to communicate with business owners from around the organization, creating strong partnerships with other teams without direct reporting lines

  • Ability to work under tight deadlines and prioritize multiple deliverables and responsibilities, while also leading or leveraging cross-functional teams, to deliver projects on time

  • Ability to think creatively and problem solve; highly-driven and self-motivated

  • Ability to thrive in a fast-paced, rapidly-changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities

  • Detail-oriented and able to maintain a high level of ownership and accuracy

  • Excellent oral and written communication and interpersonal skills

  • Role models VMware’s EPIC2 values and leads through our Leadership code


  • Bachelor’s Degree required. Concentration in Finance, Economics, Data Science (or equivalent job experience) is an advantage

  • 10+ years relevant work experience. Management experience is advantageous

  • Advanced Excel skills

  • Exposure to SFDC, BOBJ, PowerBI, and Tableau is advantageous

  • Big data experience (SQL, Python) is a plus


Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: . We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity:

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category : Business Strategy and Operations

Subcategory: Business Operations Analyst

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-07-16

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.