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American Express Senior Manager, Complaint Program Strategy in Des Moines, Iowa

Directs and oversees division or departmental operational (non-manufacturing) policies, objectives, and initiatives. Requires a bachelor's degree with at least 5 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

Qualifications: * Position is based in New York or Sunrise office locations only. * Experience in regulatory, control and compliance related functions * Excellent problem-solving skills, able to move quickly between big picture and detail and produce meaningful conclusions * Ability to think strategically and creatively to develop winning strategies * Exceptional program management skills to lead end-to-end partnership delivery across key verticals * Strong project management skills * A self-starter with an ability to excel in a dynamic, ever-changing environment and to switch gears as required * Strong interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners * Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change * Up to 10% travel required Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Operations

Title: Senior Manager, Complaint Program Strategy

Location: IA-Des Moines

Requisition ID: 20002392