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Salesforce.com, Inc Senior Analyst, Product & Pricing Operations in Des Moines, Iowa

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing

Job Details

About Salesforce: Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success family-style.

Description: This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for working with product managers to assess the operational readiness of their products and guide them towards solution options and risk mitigation. The individual we are seeking is self-directed and team-oriented with the ability to understand the needs of technical/business/sales users, and deliver projects and tasks necessary to make everyone successful. The individual will be responsible for deeply understanding Salesforce’s quote to cash operations, detecting gaps in Salesforce’s ability to deliver novel products, collaborating with product, strategy and finance stakeholders to design solution recommendations, assisting with release management, designing and documenting new processes built on feedback, building reports, analyzing data, and producing process documentation. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements, track all project tasks and issues and communicate project needs with leadership.

Responsibilities:

  • Drive process and technical system improvements

  • Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.

  • Manage projects including tracking tasks, issues, system requirements, and risks

  • Configure new price books and product SKUs in salesforce systems

  • Identify product packaging and quoting business requirements and system impacts

  • Lead in the analysis, design, testing, and implementation of new product configurations

  • Build out discounting structure in our quoting system

Required Skills/Experience:

  • Bachelor's degree OR equivalent experience and knowledge

  • 3-5 years in complex business and technical environments (management consulting and/or product management experience preferred)

  • Strong project management methodology (PMP certification preferred)

  • Technical and functional knowledge of SFA and CRM

  • Prior experience as a Business Analyst or Project Manager

  • Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations

  • Demonstrated ability to drive process improvements, problem-solve, and produce results in a collaborative environment

  • A self–starter, motivated, detail oriented, has excellent problem-solving skills, and takes ownership of work. You must thrive on working with complex problems and identifying and creating solutions that address business needs, knowing how and when to present findings to an executive for decision making.

  • Solid written and verbal communication skills

  • Solid organizational skills, process orientation, and attention to detail required

  • Able to think independently and consider cross-functional and downstream impacts

  • Responding to incidents in a production environment, such as investigating and remediating possible service delivery failures

  • Product & Price Book management experience is a plus

  • Self-motivated with the ability to work with minimal supervision and excellent follow through with all matters

  • Detailed, organized, and results oriented

  • Get it done attitude with a strong sense of team

For Colorado-based roles: Minimum annual salary of $80,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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