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Lumen Salesforce Marketing Cloud Configuration Developer - Work From Home in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position, under limited supervision, defines market, including competitive analysis/definition of product functionality. The position is part of the Salesforce & Marketing Cloud configuration team and is not only responsible for product and project management but also Salesforce & Marketing Cloud administration, configuration, and development.

The Main Responsibilities

  • Drive and manage the ongoing development of the CRM and Marketing tools.

  • Support adoption and integration of the CRM and Marketing tools into related areas of the organization.

  • Responsible for coordinating development of complex Salesforce product(s) from conception to delivery to optimize profit and meet marketing, financial and corporate growth objectives.

  • Gathers data on market conditions and customer requirements to assess appropriate implementation or management of Salesforce product which maximizes revenue and margins and aligns with corporate strategic direction.

  • Collaborates with wide variety of functional areas such as sales, engineering, IT and operations to develop/implement enhancements for Salesforce product(s).

  • Take ambiguous and complex business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.

  • Develop efficient and effective processes for rapid business solutions.

  • Develop, test, demonstrate, and support Salesforce system configuration solutions – reporting, workflows, custom objects and fields, data-extensions, automations, dynamic content scripting and templates to support complex communication journeys using email, SMS, mobile push, direct mail and robo-calls.

  • Responsible for developing and enforcing key capabilities and standards related to: lead management, preference management, contact identity, naming conventions, GDPR, CCPA, and CITA best practices.

  • Participate in the solution design process with Marketing Cloud including building journeys, writing queries, building data extensions, writing AMPScripts and SSJS

  • Production support for existing campaign automation solutions as well as maintaining and troubleshooting active solutions

  • Assist in the design of marketing automation programs including Triggered Sends, Automation Studio Activities, Platform configuration, multi-channel integrations, audience segmentation, and other components needed for marketing campaigns

  • Partner with project teams to design and implement solutions with Salesforce Connector and data models with Sales Cloud

What We Look For in a Candidate

Bachelor’s degree or equivalent education and related experience

6+ years related experience (4+ years with a master’s degree)

5+ years Salesforce administrator experience

Experience working with internal business partners and outside consultants

Experience delivering solutions using agile methodologies and processes

Salesforce configuration, testing, and deployment experience

Salesforce Certified Marketing Cloud Developer Certification

Salesforce Certified Marketing Cloud Consultant Certification

Salesforce Certified Marketing Cloud Email Specialist Certification

Preferred:

Salesforce Certified Developer

Salesforce Certified Advanced Administrator

Experience with enterprise orchestration and transformation tools, like MuleSoft and Talend

Experience with multiple Salesforce instances

Experience leading solution delivery via Scaled Agile Framework (SAFe) processes

Experience with enterprise agile project management tools such as JIRA and Confluence

What to Expect Next

Requisition #: 250137

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

181000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

181000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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