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Travelers Production Support Engineer in Des Moines, Iowa

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

Are you seeking a dynamic, diverse and growth oriented environment in technology? Is passion for problem solving in your DNA? Are you seeking a company that offers comprehensive benefits including a pension and a matching 401K? Imagine the possibilities at Travelers!

Our Analytics Incident Support Team is seeking a Production Support Engineer. Under limited supervision you will lead investigation and resolution efforts for critical/high impact problems, defects and incidents. You will manage the effective use of team resources to implement ongoing projects, enhancements, and/or initiatives. You will act as subject matter expert for assigned applications, systems, and technologies. This role provides technical guidance to team members.

Primary Job Duties & Responsibilities

  • Leads investigation and resolution efforts for critical/ high impact defects, problems, and incidents.

  • Acts as subject matter expert for assigned applications, systems or technologies.

  • Responsible for transforming business specifications and requirements into organized technical activities.

  • Collaborates with project team and other key stakeholders to identify, estimate, and prioritize project and/or enhancement activities.

  • Builds, maintains, and utilizes partnerships across the enterprise.

  • Provides team direction, mentorship, and feedback to technical resources.

  • Ensures work complies with Travelers standards, processes, and protocols.

  • Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements.

  • Other duties as assigned.

Minimum Qualifications

  • A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, and five years of programming/development experience.

Education, Work Experience, & Knowledge

  • 5-6 years of programming/development experience in SQL is highly preferred.

  • Experience with Talend or Ab Initio is preferred

  • Autosys is highly preferred

  • ETL experience is preferred

  • Experience with AWS would be a plus!

  • Python development experience is a plus

  • Working knowledge of Cognos is a plus

  • Ability to be a self-starter and driven is needed.

  • Strong written and verbal communication skills are key.

Job Specific Technical Skills & Competencies

  • Technical Knowledge:

  • Able to utilize strong Problem Solving Skills related to supporting run time job incidents.

  • Working knowledge of ETL toolsets such as Talend or Ab Initio and job scheduling systems such as Autosys.

  • Able to expertly assess, design develop, and support applications, systems and solutions to achieve business and/or technical requirements.

  • Demonstrates technical expertise for multiple languages, applications, systems, technologies, and/or frameworks, and has the ability to influence technical direction or defect resolution.

  • Fully understands business applications and/or technical system environments in which the system operates.

  • Communication Skills:

  • Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.

  • Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills.

  • Effectively contributes and communicates with the immediate team.

  • Able to present complex technical concepts to audiences of varying size and level.

  • Business Knowledge & Partnership:

  • Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.

  • Able to communicate in business terms and describe IT capabilities and concepts in ways that the business can understand.

  • Problem Solving & Decision Making:

  • Able to proficiently diagnose root causes and solve complex problems.

  • Able to evaluate alternative solutions and assess risk before taking action.

  • Has the ability to reach sound decisions quickly and escalates appropriately.

  • Demonstrates ability to optimize the use of all available resources.

  • Team Orientation:

  • Able to maintain and enhance partnerships across the organization to achieve objectives.

  • Practices objectivity and openness to others' views.

  • Able to recognize and support team priorities.

  • Leadership:

  • Accountable to set technical goals and priorities for self and other team members.

  • Exhibits team leadership and collaborates with partners.

  • Planning and Project Management:

  • Demonstrates ability to identify critical project tasks and establish clear priorities while keeping the bigger picture in mind.

  • Able to effectively collaborate with Project Manager and utilize sound project management practices.

  • Able to manage time and competing priorities.

  • Financial Awareness: Able to assess the financial impact of recommended designs/solutions.

Environmental / Work Schedules / Other

  • Operates standard office equipment.

  • Requires extended periods of computer use.

  • Requires extended periods of sitting.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.