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CommonSpirit Health Patient Ambassador in DES MOINES, Iowa


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.


Job Summary / Purpose

Exhibits and models a welcoming, helpful and caring presence while delivering specific information, directions and assistance to patient(s), families, visitors and staff within MercyOne. Ensures the various needs of patients and their family are met.

Essential Key Job Responsibilities

  • Creates a warm and welcoming environment for all patients, families and visitors.

  • Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.

  • Directs, guides, and transports patients and visitors to various sites, locations and areas within MercyOne Medical Center, along with offering resource materials and general informational assistance.

  • Exhibits the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, colleagues, medical staff, and the public while performing duties.

  • Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.

  • Demonstrates appropriate and effective written, verbal, and nonverbal communication.

  • Maintains confidentiality regarding all patients and personnel information.

  • Participates in patient rounding and visitor rounding to ensure the best possible experience. Acts as a liaison between patients and clinical staff as needed.

  • Parks, locates and retrieves automobiles in and from the parking lots.

  • Assists with loading patients and/or baggage into/out of automobiles.

  • Performs other duties as assigned.


Minimum Qualifications

Required Education for Staff Job Levels

High School Diploma or equivalent required

Postsecondary education preferred

Required Licensure and Certifications

Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire

Required Minimum Knowledge, Skills and Abilities

3+ years of Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills; Ability to read, write and speak English fluently

Valid Driver’s License and ability to operate a variety of automobiles

PREFERRED Qualifications

Experience in a medical setting

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Requisition ID 2020-141491

Employment Type Part Time

Department Patient Experience

Hours / Pay Period 40


Shift Day

Standard Hours 7:00 AM - 4:00 PM

Work Schedule 8 Hour


Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.