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UMB Bank Mortgage Sub-Servicing Manager in Des Moines, Iowa

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A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.

Mortgage Subservicing Manager

UMB is looking for an experienced Mortgage Subservicing Manager who will be responsible for the overall operational risk coverage and financial performance of the mortgage servicing portfolio including management of the subservicing business partner and other internal and external relationships involved in mortgage servicing. This newly created position will drive, administer and seamlessly integrate mortgage servicing to our business partners while assuring the development, design and oversight aligns with UMB high quality standards. The goal is for the subservicing environment to assist in the acceleration of mortgage growth and the increase revenue for additional lending opportunities. Accountabilities include:

  • Develop a comprehensive vendor management program for oversight of the subservicing business partner including detailed monthly, quarterly and annual audits and business review.

  • Design and develop monthly and daily servicing performance reports and dashboards.

  • Ensure the required training and development are conducted with the subservicing business partners for awareness and understanding of UMB culture and customer service expectations.

  • Collaborate with key business partners in beta testing new products and services and provide detailed feedback to support ongoing growth opportunities.

  • Assist in the development of cash forecasting models to budget for servicing income, subservicing costs and expenses.

  • Monitor and analyze all federal, state, agency, municipal and other regulatory servicing requirements that impact the mortgage loan and servicing portfolio.

  • Other duties as assigned.



  • Bachelors degree, or equivalent work experience

  • 7 years servicing agency portfolios or managing subservicing business partners


  • Subservicing leadership experience

  • +10 years management experience

Knowledge and Skills:


  • Excellent business communication skills, both verbal & written

  • Strong management and leadership skills

  • Thorough knowledge of mortgage servicing services, trends, and operations.

  • Computer skills with applicable programs

  • Effective decision-making, and problem-solving skills


  • Established leadership skills

  • Networking skills, and strong relationship building skills

  • Expert knowledge of mortgage servicing strategies

Work Environment

  • WFH and office environment.

UMB Financial Corporation is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to or call 816-860-7972 to let us know the nature of your request.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.