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Merck Manager - Network Services Assurance in Des Moines, Iowa

Job Description

Brief Description of Position

This role requires an individual with good communication skills, both verbal and written, to manage a team of employees and contractors in the areas of Security Vulnerabilities, Software Lifecycle and Compliance.

The required skillset combines technical understanding of network and unified communication devices and their purposes, security risks and prioritization, with compliance oversight of the department.

  • The candidate will interact with various teams globally to lead these activities on behalf of Network Services (Data, Perimeter and Unified Communication towers).

Primary activities and responsibilities

Security Vulnerabilities:

  • The candidate will lead offshore team and be point of contact for Security Vulnerabilities reported to or within Network Services. This includes the governance around procedures, responding timelines, reporting, documentation, and remediation activities via patching and software upgrades.

Software Lifecycle:

  • The candidate will oversee the formalized, annual and planned software upgrade program lead by internal Program Manager. Improve the its efficiency by ensuring streamline realization. Help to prioritize the work based on multiple criteria, including Security Vulnerabilities.


  • The candidate will oversee the compliance of Network Services to Our Company's SOP’s, work instructions, and Job Aids and provide leadership and guidance. Participate in document reviews throughout the year as needed.

  • Ensure new services and technologies are introduced to the environment with adherence to the company procedures around System Development Life Cycle (SDLC) & Infrastructure Management Life Cycle (IML). The procedures are adopted within Network Services as Service Introduction process, which includes as well all technical and operations requirements.

  • Access Control: The candidate will provide oversight to establishing access to our network devices and manage the departments training requirements and systems to ensure compliance.

  • The candidate will be the focal point of contact for any audits coming to the Network Services, providing professional answer to any questions related to the deployments of the network and unified communication devices.

  • The candidate as well will support the internal audit program and overall site compliance (Health Check). Leading towards automation.

Education Minimum Requirement:

  • Bachelor’s Degree and 4 years working in compliance related activities.

Required Experience and Skills :

  • 5-8 years in providing technical operation support and service delivery in Data Network areas

  • 2 years experience as a Tier3 engineer in an Enterprise level NOC

  • Wide experience with Cisco and F5 technologies

  • Cloud Networking (AWS & Azure)

  • Unified Communication, Firewall, Cisco ACI, Cisco SD-WAN

  • Good knowledge of ITIL processes or similar best practices (Eg; Change, Incident, Problem management)

  • Strong verbal and written communication skills.

  • Experience authoring compliance documentation.

  • Ability to lead compliance, audit, or regulatory investigations across the global team.

  • Comfortable working with team members of varying technical and business skills.

  • Experience using document management systems.

  • Ability to manage multiple demands and prioritize their work independently.

Preferred Experience and Skills -

  • 2 or more years of pharmaceutical industry experience.

  • The Cisco CCNP certification or similarly proven expertise is highly recommended

  • Industry recognized certifications such as CCIE and PMP are a very welcome plus

  • Active participation in departmental audits, and the responses to findings from the audit.

  • Have a solid understanding of the working relationships between various compliance teams within the company and capitalize upon this knowledge to build solid integration between groups.

  • Working experience in the use of Midas to manage compliance documentation.

  • Experience in the use of Remedy to manage assets and change control.


Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

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Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( []) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Flex Time, Remote Work


Not Indicated

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID: R106938