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Wells Fargo LAM 5-Specialty Servicing Portfolio Manager in Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

o A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Middle Market Banking

o Services private and public companies with annual sales of $5 million to $2 billion

o Specialized expertise across industry sectors

Treasury Management & Payment Solutions

o Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking

o Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

The Commercial Banking Flood Operations Leader role will be responsible to lead all servicing processes in a complex, highly visible, regulated portfolio. This leadership role will drive both simplification and technology initiatives as well as serve as a subject matter expert to the broader flood organization. This role will be a catalyst for change management. It will be responsible to execute against control framework to ensure rigor of controls and to our servicing activities.

Flood team is a key control in ensuring Wells Fargo is fully assessing the Flood risk, and is compliant with the FDPA and fully evaluating and assessing risk. Failure to mitigate risk in this portfolio would have significant impacts to the Bank by creating defects that could result in regulatory and policy violations and adverse impact to internal and external customers.

Provides subject matter expertise to external regulators, i.e. OCC, as needed, risk control leaders, audit leadership and senior leadership level stakeholders. Interacts with front line partners, insurance agents and flood vendors.

Lead, manage and provide oversight for all transactions requiring special handling in a rapid paced, dynamic regulated portfolio. Serve as a subject matter expert in the mortgage loan servicing, insurance, loan administration and real estate areas. Demonstrate the ability to get into the details of the process and solve for root cause issues. Understand the process detail to deliver on improvements, develop vision and strategy and lead with urgency

Be a catalyst for change management in a dynamic, regulated environment. Lead with energy and enthusiasm to deliver change. Works collectively with leaders, team members and stakeholders to sets a high standard for regulatory compliance and execution. Actively leads and provides subject matter expertise for all technology roadmaps. Support the development and execution of a risk control framework.

Drive collaboration and partnership with key risk, compliance, legal and audit stakeholders. Be influential and credible with all cross-functional stakeholders, partners and customers. Engages with regulatory agencies to communicate progress updates, execution strategies and provide timeliness of reporting requirements. Responsible for coaching, influencing, developing and managing team members, including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc.

Creates an organizational design that creates a strong talent pool, leverages domain, and fosters career pathing and retention. Promotes a culture of collaboration, transparency, speed to execution and accountability. Demonstrates boundary-less leadership to work with other stakeholders to influence change management initiatives. Sets the standard for training and upholds high standard for compliance.

Manages the activities/operations of large or large multiple loan production, loan servicing, commercial loan centers. Financial and budget responsibilities including controlling expenses, providing quality customer service to the customer and sales/marketing group and meeting compliance and quality standards. Provides expertise regarding strategy, operations/financial management and building organizational effectiveness/performance. Create/implement strategy to accomplish business objectives. Provides recommendations into long-term department and/or business line strategic plans. Formulates policies, procedures and methods which directly impact the business line and/or indirectly affect the entire company. Ensure full and final authorization of all structures.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 12+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment

  • 5+ years of management experience

Desired Qualifications

  • Intermediate Microsoft Office skills

  • Strong analytical skills including the ability to analyze financial metrics

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact with all levels of an organization

Other Desired Qualifications

  • 3rd party loan servicing experience

  • 10+ years of commercial mortgage loan servicing experience

  • 5+ years of insurance (Property and Casualty)

  • Ability to lead during times of ambiguity and change

  • Interpret and operationalize complex loan agreements and/or policies.

  • Leadership experience with ability to effectively manage and engage teams

  • Leadership roles with broad financial services experience in a regulated environment

  • Strong domain in the Flood Disaster Protection Act (FDPA), Federal Emergency Management Agency (FEMA), National Flood Insurance Program (NFIP) or Private Flood insurance policies.

  • Ability to interact with all levels of an organization

  • Excellent verbal, written, and interpersonal communication skills

  • Advocate of change management and ability to lead teams through a complex/matrix environment.

  • Led or has experience with technology changes, enhancements and system conversions.

  • Experience working with audit teams, internal and external

  • Background working in a highly regulated environment

  • Ability to make decisions based on applied knowledge

  • Experience reviewing and interpreting flood insurance policies as they apply to collateral secured loans.

  • Intermediate Microsoft Office skills

  • Strong analytical skills including the ability to analyze financial metrics

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact with all levels of an organization

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5589561-5

Updated: 2021-07-23 04:02:01.698 UTC

Location: Des Moines,IA