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Wells Fargo Home Lending Assurance and Monitoring Leader / Business Functional Manager 2 in DES MOINES, Iowa

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (, and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

Wells Fargo Consumer Lending

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Position

At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. As a leader, you will help us deliver on our vision and build lifelong relationships with our customers. You will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, employees in developing their careers, and communities in continuing to thrive. In your role as a leader, you will also demonstrate leadership by building and sustaining an inclusive culture that values diversity and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

This is a critical role to plan and execute critical assurance and monitoring activities for the entire Home Lending business to ensure ongoing compliance with regulatory requirements and Wells Fargo policies. This leader will work across Home Lending and coordinate with the home lending leadership team to design and execute effective self-assurance programs to identify and mitigate risk in accordance with industry leading

Specifically, this leader will:

  • Devise a strategy and structure to ensure complete and coordinated coverage of Home Lending Assurance requirements.

  • Design the assurance program to ensure it is risk based and effective at detecting and preventing risk/issues and identify deficiencies in business processes

  • Improve execution efficiency utilizing industry leading techniques to propel testing strategies forward through the deployment of automation utilizing data driven, advance listening and other types of technology

  • Accountable for effective and timely coverage and responses to risk events and commitments

  • Ensure tools and staffing are adequate to support activities inclusive of rapid development, deployment and change management practices

  • Provide oversight and adherence to all Corporate and Servicing Governance Quality Assurance policies.

  • Lead a team that collaborates with the complex business units and provides expertise, consulting and assistance for projects and initiatives with high risk and also maintain business expertise to effectively perform their assurance and monitoring role

  • Effectively lead all aspects of change driven activities in a dynamic and complex matrixed organization

  • Recommend and communicate process improvement changes to business based upon quality review findings

  • Effectively interact with Risk, Compliance and Audit partners

  • Develop and retain quality talent by devising a talent approach to include hiring, development, and career progression for quality team members.

  • Caring, coaching and counseling for the team that does the work including an effective talent management approach

  • Demonstrate the Wells Fargo Vision and Values and lead their team by example

The Candidate

The successful candidate will have demonstrated success in building and leading high performing, industry-leading customer focused teams in the financial services industry. This executive will have experience leading a best in class organization leveraging highly disciplined business, financial, operations, credit and risk management processes.

Required Qualifications

  • 10+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management

  • 8+ years of management experience

Other Desired Qualifications

  • Bachelor’s degree

  • Experience with developing effective QA controls to mitigate operational risk.

  • Ability to identify trends and opportunities to improve business operation’s QA controls.

  • Seasoned with identifying risk issues and coordinating effective corrective action plans.

  • Experience presenting/delivering quality findings to various levels of management to include Senior Management.

  • Influential with the ability to drive implementation of process improvement.

  • Demonstrated ability to partner and deliver results in a complex matrix organization

  • Ensuring overall compliance with government regulations and company policies

  • Relationship building and ability to drive decision making through a consensus building approach

  • Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution

  • Knowledge and understanding of driving change inclusive of project management and implementation in a financial services environment

  • Highly refined and professional verbal and written communications

  • Relationship building and ability to drive clear accountability and drive timely decision-making


  • Other Wells Fargo locations will be considered

Base salary range for this role is:

  • Min: $168,500

  • Mid: $240,000

  • Max: $312,000

Compensation package may include a discretionary bonus, Restricted Share Rights, or other long-term incentives.

Visit for benefits information.

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5588905-1

Updated: 2021-07-26 02:57:42.244 UTC