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Co-op services Credit Union Fraud Prevention & Analytics Team Lead in Des Moines, Iowa

The Opportunity

We are seeking a talentedFraud Project and Analytics Lead to provide expertise in ongoing companywide projects regarding Fraud operations for all platforms. Provide support to Fraud organization on internal project initiatives.

What You Can Look Forward to

  • Leads project initiatives that support the Fraud organization.

  • Support internal fraud initiatives for the overall Fraud organization.

  • Provides effective and consistent communication to management, external clients and vendors.

  • Assists with planning and implementation of new products, product enhancements and special projects.

  • Provides effective and consistent communication to staff and management on companywide projects.

  • Leads fraud specific tasks associated to projects.

  • Assist client relationship teams regarding fraud impact of new project initiatives.

  • Monitors team metrics and reporting to determine progress in meeting goals.

  • Develop and maintain successful working relationship with industry and vendor partners.

  • Team with other departments to communicate effectively, and completely.

  • Timely and thorough communication regarding pertinent industry information, trends and changes to staff and clients.

  • Work with managers to identify all new department-related products, services, and enhancements.

  • Assist in the planning and implementation of new products, product enhancements and special projects.

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Associates or above in business/project management related field or equal work experience.

  • Minimum 5 years financial industry experience.

  • Customer service expertise.

  • Financial Institution operations.

  • Decision making/problem solving skills.

  • PC skills.

  • Interpersonal communication skills.

  • Telephone skills.

  • Team skills.

  • Project management skills.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

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Job LocationsUS-IA-Des Moines

Req No. 2021-7603

Category Professional

Type Full-Time

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