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Randstad Financial Crimes Specialist in Des Moines, Iowa

Financial Crimes Specialist

job details:

  • location:Des Moines, IA

  • salary:$16.50 - $16.78 per hour

  • date posted:Monday, November 9, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:AB_3503200

  • questions:keely.larkin@randstadusa.com515-318-6892

job description

Financial Crimes Specialist

We are seeking individuals who are extremely comfortable on the phone, but also enjoy getting to the bottom of a situation. We are filling full time fraud detection specialists for a large Des Moines institution. This role will have the potential to go fulltime after 6 months and after you have proven that you have stellar attendance. We are submitting no later than Friday 11/13 so apply today or text (Financial Crimes) to (515) 329-5034

Responsibilities

Financial Crimes Specialists will be incharge of receiving inbound phone calls from customers who suspect their accounts have had fraudulent activity. They will be responsible for reviewing profiles and finding the suspected charges, and working through the information with the customer, and calling out and speaking to the various retailers to help continue processing the claim.

You will have 3 different types of software that you will utilize in your day to day. Basic excel knowledge is desired. Most importantly you will need to adhere to a schedule and have a proven track record of job longevity, and solid attendance.

You will be required to think about your cases objectively to ensure you are seeking the information that will helo you complete a profile, and ensure customer satisfaction. This position has the possibility to convert to a permanent position around the 6 month mark.

We will be submitting candidates this week so applying ASAP!

The essential functions of this role include:

  • working in a smoke free environment

Skills

  • Verbal Communication

  • Basic Software Skills

  • Written Communication

  • Analytical Thinking

Education

  • High School

Qualifications

  • Years of experience: 0 years

  • Experience level:Entry Level

Shift: First

Working hours: 9 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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