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Kforce Field Technical Specialist Representative in Des Moines, Iowa

Kforce is immediately adding a full-time Field Technical Spt Rep in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Des Moines, IA. Overview: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

  • High School diploma or GED / equivalent, plus additional hardware technology training; College preferred

  • Availability to work both scheduled and unscheduled overtime

  • Participate in assigned work during non-traditional workdays, holidays and shift work

  • Onsite customer facing experience

  • Technical/mechanical hardware repair experience

  • Demonstrated technical/mechanical aptitude for learning new technology

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours