Thermo Fisher Scientific Field Service Engineer III, GIRMS in Des Moines, Iowa
Job Title: Field Service Engineer III, GIRMS
Requisition ID: 175166BR
Location: North America - Candidate must live within 1 hour of a major airport preferably in the East Coast
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Division Specific Information
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. As a Field Service Engineer, you are responsible for managing all aspects of field service support and customer relationship management including but not limited to installation, repair, and preventative maintenance. Field Service Engineers are customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth. The candidate should have a thorough knowledge and understanding of the principles and applications of isotope ratio mass spectrometry. Products include Thermo Fisher IRMS instruments Delta V, MAT 253 Plus, and a variety of peripheral instruments employing continuous flow and Dual Inlet applications.
How will you make an impact?
As a Field Service Engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide complete services on GIRMS systems. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.
What will you do?
Perform on-site installation, repair, and preventative maintenance services for isotope ratio mass spectrometers and the peripheral instrumentation associated with those instruments including GC, EA, ConFlo, Gas Bench, autosamplers, and more.
Ensure customer satisfaction through excellence in repair and support of customers' products.
Maintain communication with customer to ensure understanding of status, cost, and scheduling of all aspects of the service event.
Provide rapid, courteous, and knowledgeable response to all customers' inquiries.
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
Schedule and deliver thorough preventative maintenance service to ensure maximum uptime of customer equipment.
Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
Regularly attend factory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific.
Provide accurate and timely completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, as well as other various administrative tasks.
Other duties may be assigned
How will you get here?
Minimum educational requirement is a BS degree in Physical Sciences, Electronics or equivalent experience.
Preferred master's degree preferred
5+ years of Field Service or relevant Industry experience.
Familiarity with the peripherals and applications related to stable isotope analysis
Electronic and Mechanical troubleshooting skills and the ability to use electronic test equipment are a plus
Background in Chemistry, Earth Sciences, or Geochemistry preferred
Knowledge, Skills, Abilities
Effective communication skills and establishing good customer rapport are essential
Must have valid driver's license
Ability to travel 80% overnight domestic travel
Ability to work overtime and/or outside regular business hours, and/or on-call work
Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds with lifting team
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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