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Wellmark - Des Moines Execution Lead – Member Experience Team in Des Moines, Iowa

Help us lead change and transform the member experience. The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our health insurance members (customers) deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing that analysis to our members.

About the Career: In this role, you will serve in key leadership and execution role within a team responsible for delivering an integrated change portfolio aligned to the goals of the member experience strategy. You will manage an integrated program of initiatives that are complex and broad in crossfunctional scope. You will deliver results by actively managing member experience specific scope of executing on companywide projects and operational change management efforts. Using effective relationship management skills, you will collaborate with stakeholders across the organization to ensure the integrated member experience program is achieving defined project and operational targets.

Our Ideal Candidate: You feel effective when you organize teams working towards a shared outcome and manage the execution of a complex set of changes across an organization. You look forward to managing through ambiguity by creating structure, processes and governance that allow change to be managed at a enterprise scale. You are inquisitive and focused when you solve problems by leaning into the future, bridging divergent views and leading a team to a solution. While you may be new to the insurance industry, you are engaged in learning Wellmark as a business and the members we serve.

Click here to learn more about us and meet a couple of our members (customers).

Required:

  • Bachelor's Degree in Business Administration, related fields or direct and applicable work experience

  • Minimum of 7+ years of relevant experience, including expertise in managing large, complex and broad cross-functional company programs or projects

  • Advanced project/program management skills delivering large-scale and complex projects that meet quality, time and budget requirements

  • Strong written and verbal communication skills with the ability to articulate actionable business implications and recommendations to varying audiences; including engaging senior leadership and other stakeholders in decision making

  • Proven track record of developing highly effective, collaborative relationships with executives, divisional leadership or cross functional teams resulting in the consistent development and delivery of strategic business planning solutions

  • Critical thinking - demonstrated experience synthesize complex information and developing theories to arrive at logical recommendations

  • Ability to deploy and manage human resources, vendor relationships, supplies and related resources as necessary for accomplishing a change.

  • The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers

  • Software Development Lifecycle (SDLC) knowledge

Preferred:

  • Prior experience from a leading consumer brand recognized by customers for experience

  • Consumer product or internet software product management experience

  • Three or more years working in or with lean and agile software delivery teams

  • More than three years working with design professionals

a. Own and drive the integrated member experience program plan accounting for active project investments, company wide projects, division specific projects and operational activities across the company that require member experience team engagement.

b. In collaboration with Program and Project Managers, support the integrated project planning activities, balancing execution constraints, risks and business outcomes across member experience product roadmap priorities.

c. Deliver and maintain an integrated program plan for all member experience priorities across the design teams, including internal team capability plans for enhancement.

d. Demonstrate key leadership competencies for driving change, including complex problem solving, identification and mitigation of risks, leveraging talent strengths, building consensus or decision alignment, and utilizing key relationships to accomplish assigned outcomes.

e. Represent the member experience team through corporate governance processes by leading the development of business cases or contribution to other business cases where member experience outcomes are in scope.

f. Organize and lead the interlock planning activities to build out an integrated value realization plan supporting the objectives of business cases and member experience product teams.

g. Lead the member experience team internal capability roadmap through the development of specific capability build roadmaps, management of the schedule, status and other associated deliverables key to building the teams capability maturity.

h. Define, manage and continuously optimize the member experience teamwork intake processes accounting for scope defined within the team, within projects or programs and operational activities across the company with member experience considerations.

i. Support the internal stakeholder engagement model through organizing and managing the ideation intake processes that source member pain points and improvement opportunities.

j. Ensure the execution of member experience design team activities are effectively aligned to active projects or operational activities across the organization.

k. Partner closely with the Business Process Execution teams during the discovery, design, and delivery phases of member experience teamwork. Ensure the execution of member experience team activities and resource allocations are aligned to priorities set by leadership.

l. Pursue opportunities to use member experience execution activities for process improvements that help reduce costs, improve service, reduce risk, and gain competitive advantage.

m. Other duties as assigned.

Posting Title: Execution Lead – Member Experience Team

Requisition ID: 214160

REQUIRES NON-COMPETE?: No

External Company Name: Wellmark Blue Cross and Blue Shield

External Company URL: www.wellmark.com

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