Access Systems Inc Customer Support Specialist in Des Moines, Iowa
Are you looking for a company where you can learn, grow, and be a part of an exciting team? Are you someone with strong organizational skills? Do you enjoy being out and about? If so, we want to talk to you! In this role, you will be responsible for traveling to customer sites to deliver and/or install office equipment. You will be responsible for integrating solutions and providing technical and analytical expertise in support of all products and solutions to the customer.The ideal candidate will have a strong dedication to customer service, complete tasks with high accuracy and under strict deadlines, and enjoy a fast pace. We offer training, advancement opportunities, and a great company culture. Are you ready for the next step in your career? Apply today and join one of Iowa’s Top Workplaces for the fourth year in a row!
What You’ll Be Doing:
Complete equipment installations and assist in the training of machine placements where needed.
Assist in the implementation of software, connectivity and customer workflow functions.
Analyze existing customer infrastructure and plan a deployment strategy to ensure smooth, quality implementation of pre-determined solutions and products.
Analyze and document customer installations, submit appropriate documents to Paperwork and Admin teams when necessary.
Ensure skill set is consistent with new technologies and markets by continually training and updating skills on new products or services presented by the company.
Ensure customer satisfaction on sold projects, identify sales expansion opportunities and refer them to appropriate internal business channel.
Troubleshoot deployed solutions with the installed customer base.
Maintain on-going customer relationships at appropriate levels to guarantee customer loyalty and ensure additional business.
Provide feedback from customer to appropriate internal personnel staff.
Maintains an environment that encourages professional development and provides opportunities for career growth based on performance.
Maintains positive and professional attitude and encourages cooperation between sales, service, and administration.
Active in all aspects of customer service providing timely resolution to customer issues.
Flexibility and willingness to independently navigate areas of unfamiliarity.
What We’re Looking For:
Bachelor’s degree and 2-5 years related experience or equivalent combination.
Demonstrate experience with standard software and hardware solutions provided by the company.
Possess excellent communications skills both in verbal and written form.
Must have a strong dedication to customer service.
Ability to regularly lift 30-50 pounds and willingness to travel 50-70% within IA, IL, and NE.
Connectivity ability/experience a plus.
What We Offer:
Medical, Dental, Vision Insurance
Paid Time Off
401k / Company Match
Great Company Culture