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Aston Carter Customer Service Representative in Des Moines, Iowa

Description:

This position will be 100% onsite and is open due to attrition in this area and are projecting additional call volume coming, The leader would like to see candidates that are bilingual if possible! This role will start as a contract for 1 year with the potential for contract to hire.

Daily Duties:

In this role/area, you are the first point of contact for our customers requiring login assistance. You will assist in the troubleshooting of their issue and connect them with the appropriate business units as needed. This is an inbound call center environment.

Will be using Microsoft-based programs (Outlook, Teams, SharePoint), Internet-based applications (Google Chrome, Genesys PureCloud, Salesforce, etc.)

We will train everyone on the above applications as needed; however, computer experience/knowledge is a MUST for this training to be effective for the selected candidate.

Looking for candidates with call center experience and strong computer skills. Bilingual abilities is preferred!

This role will start as a contract for 1 year with the potential for contract to hire. Conversion salary varies based on experience, but very roughly, looking at $16/hour or $32,000 annually.

Will be working with lots of different internal departments depending on needs of customer they are assisting.

Skills:

Customer service

Top Skills Details:

Customer service

Additional Skills & Qualifications:

Call center experience - 1+ years

Customer-facing experience, whether it be in person or over the phone - 1+ years

Technologically savvy/able to troubleshoot system issues independently (resetting modem/router, etc.) - 1+ years

PREFER:

Remote working experience

Experience with virtual learning/training

Experience in working with difficult customers/diffusing escalated situations

Experience Level:

Entry Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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