Travelers Business Intelligence Analyst Manager - TPA in Des Moines, Iowa
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Analytics & Research
Job Description Summary
The Claim Business Intelligence & Analytics organization has an exciting opportunity for a Business Intelligence Analyst Manager. The primary focus of this position will be to work on an Agile team supporting the onboarding of new customers to our Claim Third Party Administrator (TPA) area called Constitution State Services. The activities include but are not limited to:
• Eliciting, analyzing, specifying, documenting, communicating and validating Business intelligence requirements
• Manipulating, validating, and analyzing data using Excel, SQL and other analytical tools to develop insights
• Driving improvements in data quality; Identifying data gaps to resolve issues
The Business Intelligence Analyst Manager must be able to understand and articulate the business requirements and how information needs to be consumed, as well as perform the data analysis required to create the information and achieve the desired outcome.
Ideal candidates must have Claim knowledge (multi-line preferred), robust Excel skills and familiarity with source-to-target mapping. Candidates must be inquisitive and have a true passion and curiosity around data (can assess, profile and test). In addition, the individual must be detail oriented, an excellent communicator, have influencing skills, can multi-task and complete efforts on time with definitive deadlines. TPA marketplace knowledge a plus.
This is an individual contributor position, will not have any direct reports.
Primary Job Duties & Responsibilities
Ensures that the business capability requirements align to the business intelligence and data strategy roadmaps.
Elicits, analyzes, specifies, documents, communicates and validates business intelligence requirements for assigned workflows/projects.
Responsible for developing a requirement approach for business intelligence initiatives, including developing estimates and timelines for business analyst deliverables.
Responsible for the ongoing rationalization of business intelligence assets to ensure they are providing utmost value for business outcomes.
Leads the execution of business analyst best practices in business intelligence; provides feedback and input into process improvements. Aids in the development of best practices.
Defines the capabilities that satisfy the broader business requirements.
Responsible for ensuring that requirement deliverables are compliant, auditable, unambiguous, complete, consistent, understood clearly and meet the business and technical needs of the project.
Offers insight and alternatives and obtains consensus among stakeholders. (May provide assistance on obtaining census to more junior staff where consensus difficult to reach).
Ensures requirement traceability is established and managed throughout the project lifecycle on more complex projects.
Facilitates cross functional requirement sessions about complex information needs and documents requirements; includes working with stakeholders to prioritize requirements based on aligned Business Intelligence capabilities and business need.
Review and provide business expertise to project requirements on Travelers business processes, products, and/or supporting systems.
Point of contact for business throughout and after project implementation.
Facilitates and utilizes the best practices for user acceptance testing (UAT) including creation, socialization, and execution of UAT plans.
Leads user groups and development of more complex documents, requirements and business process flows.
Aids in developing best practices regarding implementation readiness, user adoption, support, including communication, training and rollout plans on business intelligence solutions.
Provides project management support as necessary.
Aids in the design and implementation of all best practices used in business analysis.
Responsible for managing and fostering collaborative business and IT relationships.
Understands the business functions, processes, and overall business strategies.
Adheres and supports all data management practices and governance practices.
Leads medium to large size projects as needed.
May provide guidance to more junior team members.
Bachelors Degree in STEM (Science, Technology, Engineering, Mathematics), Business, or equivalent education and four years of business analysis experience required; or, five years of business analysis or analytics experience required.
Demonstrated intermediate analytic and diagnostic skills required.
Education, Work Experience, & Knowledge
4 years supporting the development of Business Intelligence solutions preferred.
2 years in leadership role on projects preferred.
General understanding of the business functions, processes, and overall business strategies preferred.
Job Specific Technical Skills & Competencies
Demonstrated intermediate interpersonal skills.
Demonstrated intermediate communication and presentation skills.
Ability to work independently and as part of a team.
Intermediate project management skills.
Demonstrated ability to see results to completion.
Demonstrated ability to influence others.
Intermediate business acumen.
Seeks opportunities to learn and to influence others.
Intermediate problem solving and decision making skills.
Experience and ability using BI tools (as an end user) preferred.
Ability to interact effectively with others across functions.
Ability to think strategically.
Ability to consider others' ideas seriously and accept feedback.
Build and maintain credibility with others.
If incumbent leads others, intermediate leadership skills including ability to:
Leverage Differences. manage in participative manner, and develop employees.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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