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divvyDOSE Supervisor , CSI in Davenport, Iowa

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them as friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work. (SM)

Job Description

We are seeking an experienced Supervisor to lead a consumer-focused Customer Script Integration (CSI) team for a fast-growing, multi-shift, national retail pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. This team utilizes various aspects of customer information to better advocate for their general health through means of medication adherence. Responsibilities include, but are not limited to, coaching, motivating, training and development of a team, call center management, customer data management, and continuous improvement of operations.

Requirements

The ideal candidate should possess the following:

  • A proven ability to identify operational challenges and/or opportunities by analyzing the available data and develop and execute plans to innovate and take advantage of new business opportunities.

  • A leader who manages with persistence, is driven by big challenges, and has the ability to drive strategies to scale operations quickly/as needed.

  • 2+ years of experience managing 6+ individuals

  • Strong attention to detail, ability to multitask, highly-organized.

  • Can operate in a role with a high level of creativity in problem-solving techniques.

  • Strong technical skills – with a strong emphasis on Microsoft Office or Google Suite.

  • Experience supervising operations in a fast-paced, high-tech environment with excellent time management skills.

  • Experience in the pharmaceutical and/or healthcare industry is a plus.

  • Looking for a strong leader who is a cultural fit and excels in a fast-paced, dynamic, rapidly changing organization.

  • with the ability to communicate across a broad spectrum of roles within the company to provide efficient, consistent, and exceptional customer experience

Knowledge, Skills & Abilities:

  • Strong attention to detail, ability to multitask, highly organized.

  • Comfortable in a role with a high level of confidentiality required.

  • Ability to hold the team accountable for daily goals in a metric-driven organization and coach employees to meet metrics.

  • Self-motivated; ability to work independently in a team environment.

  • Proven ability to work within tight deadlines.

  • Education: Associates Degree or equivalent experience

Preferred: Call Center environment and Healthcare Experience is a plus.

Additional Requirements: You must be legally eligible to work in the United States. Employment is contingent upon successful completion of a drug screening and background check. Valid Driver’s License and reliable transportation to work.

Benefits

In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.

INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Employment with divvyDOSE is AT-WILL, and can be terminated at any time, for any reason, by either party.

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