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Humana Senior Technology Leadership Professional (ServiceNow) - (Remote US) in Davenport, Iowa


The Senior Technology Leadership Professional is responsible for all aspects of software or hardware product delivery and performance. The Senior Technology Leadership Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


Humana is seeking a Senior Technology Leadership Professional that:

  • Focus on Incident Management process with the ServiceNow core platform team.

  • Manages inflow of incidents and will coordinate with Release Manager, Service Account Manager and ServiceNow Program stakeholders and Product teams

  • Manages and coordinates open vendor incidents and changes.

  • Leads coordination of knowledge transfer from product teams to the core platform team, as well as with CSS and PSM groups.

  • Supports core platform activities with cloning, upgrades and patches

  • Participates in turn activities, PPV testing and instance management.

  • Participates in technical governance activities.

  • Supports project implementations and coordinates operational readiness activities as needed.

  • Evaluates data from incoming incidents and looks for patterns that would drive process or technical improvements to help the business

  • Ability to create and maintain relationships with a wide range of stakeholders throughout the organization

  • Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues.

  • Ability to maintain project plans and communicate updates

  • Ability to work well under changing deadlines and priorities

  • Experience with business process mapping and the use of project management software

  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

  • Experience thriving in ambiguous software development environments

  • Understand and diagram business process related activities

  • Supports product evaluation and qualification on leading edge technology components.

  • Ensures that production schedules are followed and product(s) meet specifications and quality requirements

  • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

  • Exercises considerable latitude in determining objectives and approaches to assignments.

  • Additional duties as assigned

Required Qualifications

  • ITIL v3 or v4 Foundations certification

  • ServiceNow Certified System Administrator certification

  • Bachelor's degree or equivalent

  • 5 or more years of technical experience

  • Knowledge of core ServiceNow platform

  • Knowledge of ServiceNow ITSM, ITOM, SecOps, Human Resources and SAMPro products.

  • Knowledge of CMDB

  • Experience with the technologies in use in the application(s) or infrastructure

  • Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel

  • Experience with unit testing and mocking

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • ServiceNow ITSM Certified Implementation Specialist

  • ServiceNow Certified Application Developer

  • PMP Certified

  • Six Sigma Certified

  • MBA or other Advanced Degree

  • Demonstrated ability running large scale projects

  • Experience with technology solutions assessments and/or strategy planning oversight

  • #LI-Remote

Scheduled Weekly Hours