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Humana Senior Business Systems Analyst (Remote US) in Davenport, Iowa


Humana's Grievance & Appeals team is look for a Senior Business Systems Analyst to join working remote anywhere in the US! The Senior Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Senior Business Systems Analyst work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Business Systems Analyst:

  • Works closely with end users to identify and design enhances to improve a business workflow

  • Formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements

  • Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results

  • Validates benefits achieved from solution implementation

  • Provides assistance and backup coverage for release management

  • Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action

Required Qualifications

  • Bachelor's degree or equivalent work experience

  • 5+ years of IT or business analysis experience

  • Demonstrated experience with process documentation and re-engineering

  • Experience working in an Agile environment

  • Ability to communicate effectively and deliver presentations to senior leaders

  • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Access, Power Point, and Visio

Preferred Qualifications

  • Located in Louisville, KY

  • Experience with MHK

  • Previous Grievance and Appeals or Healthcare industry experience

  • Experience writing stories or business requirements that include PHI and PII data

  • Experience producing metrics, measurements and trend reports

  • Experience in problem analysis and process

  • MBA or other Advanced Degree

Additional Information

Candidates that reside within 50 miles of Louisville, KY will be expected to be in office as needed once restrictions are lifted. All others will be 100% virtual/remote.

Scheduled Weekly Hours