CTG REMOTE PATIENTTOUCH ANALYST in Davenport, Iowa
REMOTE PATIENTTOUCH ANALYST
Feb 12, 2021Post Date
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CTG is seeking an experienced PatientTouch Analyst for a remote opportunity for a two-year contract.
Job responsibilities will include:
Provide application support services for PatientSafe Solutions PatientTouch secure communication application
Review and resolve break/fix issues in accordance with client’s documented Service Level Agreements (SLAs)
Manage user provisioning – add, modify, delete users as necessary
Set up and troubleshoot shared devices as well as BYOD cellular devices
Facilitate application updates, server upgrades, iOS upgrades as needed
Troubleshoot integration issues, resolving in a timely manner
Follow client’s documented Demand Management process to obtain approval for changes
Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
Provide support for projects and other special application initiatives
Troubleshoot errors and provide timely and high quality customer service
Document issues and solutions
Work with client users and functional teams as needed
Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
Utilize the ticket management system to track issue status and work efforts
Participate in 24x7 call rotation
3+ years’ experience in build and support of the PatientTouch application
Strong understanding of iOS, cellular phones and tablets, and general knowledge of network topology
Please apply online or for immediate consideration, please send your resume to Holly.Christian@ctg.com
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Business Analysis
Education Level: Bachelor's Degree (±16 years)
Work Remote: Yes
Travel: Yes, 5 % of the Time
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