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BrightSpring Health Services QUALITY ASSURANCE SPECIALIST in DAVENPORT, Iowa

Our Company

Overview

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!

Responsibilities

  • Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements

  • Implements a continuous quality improvement process through the continuing review of operations and administrative systems

  • Evaluates internal reports and provides all required monitoring documents

  • Develops and implements continuous quality improvement processes

  • Works with Project Director and Supervisors to develop and implement corrective action plans as needed

  • Reviews customer survey data regularly

  • Communicates effectively with management and staff, using good judgment and diplomacy

  • Documents that case managers are performing timely and accurate case management activities in all required systems

  • Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators

  • Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance

  • Performs other duties as assigned

Qualifications

  • Bachelor’s Degree in human services related field and two years case management experience preferred

  • Valid Driver’s license in good standing with current automobile insurance

  • Directly related work experience in quality control or performance monitoring

  • Familiarity with applicable federal, state and local laws and regulations

  • Accustomed to complex, fast-paced and confidential work environment

  • Excellent written and verbal communication skills

  • Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit.

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BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 orfor assistance.

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Job LocationsUS-IA-DAVENPORT | US-IA-BURLINGTON

ID2020-10876

Position TypeFull-Time

Line of BusinessEquus Workforce Solutions

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