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CommonSpirit Health Receptionist in COUNCIL BLUFFS, Iowa


Patient Service Rep / Receptionist

Location : Mercy Women's Clinic, Council Bluffs IA

Hours : Mon - Fri, 8a - 5p


Job Summary / Job Purpose

Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

Key Responsibilities

  1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

  2. Answer phone calls and direct them appropriately.

  3. Schedule appointments according to office guidelines.

  4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

  5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

  6. Prepare charts for patient appointments making sure all necessary information is complete.

  7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments.

  8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

  9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.

  10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.

  11. Perform other duties as assigned.


Job Requirements / Qualifications

Education / Accreditation / Licensure (required & preferred):

• NA

Experience (required and preferred):

• 0 – 1 year healthcare experience preferred.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-136138

Employment Type Full Time

Department Women's Health Services Clinic

Hours Per Pay Period 80

Facility CHI Health Clinic

Shift Day

Standard Hours 8a - 5p

Work Schedule 8 Hour