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CompuCom Desktop Support Technician in Charles City, Iowa

Desktop Support Technician

Ref No.: 20-01775

Location: Charles City, Iowa

Take your career to the next level with e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

* * * Contract to Hire Opportunity * * * Onsite Desktop Tech * * *

This Tech will assist one other resource to support approximately 800 users. Support Lenovo Laptops, and a mix of Network printers. Responsible to ship and track equipment to remote users and track returns.

Must be professional, well-spoken – good verbal and written communication skills.

Work schedule will be Mon-Fri, 8 am to 5 pm, no nights, weekends, or on-call support .

Position will be supporting:

  • Supporting Windows 10

  • MS Office 0365

  • Remote access

  • Imaging

  • Break-fix support, changing system boards, HDDs, laptop LCDs, etc.

  • Asset management

  • IMAC – receiving equipment, unboxing, and deploying (set up, breakdown)

  • All work comes from ServiceNow ticketing system

Qualifications:

  • CompTIA A+ (Required)

  • Lenovo warranty certifications a plus

  • Good troubleshooting skills for both hardware and software

  • Must be detailed and process-oriented, able to work independently following detailed steps, documenting troubleshooting steps taken, and maintaining daily ticket status

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .

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